B2B Account Manager – F&B / HORECA

• Own and manage an assigned portfolio of B2B buyers across the F&B and HORECA sectors. • Build strong relationships with business owners, procurement managers, purchasing teams, and key decision-makers. • Act as the primary point of contact for account-related matters, ensuring timely resolution of buyer concerns. • Conduct regular account reviews and proactively identify opportunities to strengthen customer relationships. • Drive repeat purchasing, order frequency, GMV growth, and increased wallet share across assigned accounts. • Identify upselling and cross-selling opportunities based on buyer requirements and purchasing patterns. • Monitor account performance against monthly commercial targets. • Work closely with suppliers and internal teams to improve product availability, pricing competitiveness, and customer satisfaction. • Monitor buyer purchasing activity and identify declining, dormant, or at-risk accounts. • Proactively investigate reduced order frequency, customer dissatisfaction, and potential churn. • Develop and execute account recovery and reactivation plans. • Maintain strong engagement to maximize customer retention and lifetime value. • Monitor account payment terms, outstanding dues, and credit utilization. • Proactively follow up with buyers to ensure payments are collected within agreed terms. • Coordinate with Finance, Credit, and Collections teams on payment risks, disputes, and overdue accounts. • Identify early warning signs and escalate potential credit or collection issues before they become problematic. • Maintain accurate and complete account information, activities, buyer feedback, and follow-up actions in the CRM. • Track purchasing trends, account health, payment status, and engagement history. • Prepare structured account reviews, recovery plans, and performance updates. • Ensure every assigned account has clear ownership, documented next steps, and regular follow-up. • Collaborate with Commercial, Operations, Finance, Customer Support, and Product teams. • Coordinate the resolution of order issues, pricing concerns, delivery challenges, and payment disputes. • Ensure buyer issues are followed through to resolution rather than simply escalated. • Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field. • Minimum 3 years of proven B2B Account Management or Key Account Management experience. • Strong preference for candidates with UAE experience in F&B distribution, HORECA supply, foodservice procurement, hospitality supply chains, or B2B marketplaces. • Demonstrated experience managing an existing portfolio of commercial accounts. • Proven ability to improve customer retention, increase account revenue, and resolve commercial issues. • Good understanding of invoicing, payment terms, receivables, and customer credit management. • Proficiency in CRM systems, preferably Zoho, Salesforce, or HubSpot, and Excel. • Strong communication, negotiation, problem-solving, and relationship management skills. • Professional fluency in Arabic and English is highly preferred. • UAE driving licence is an advantage. • Ownership mentality and commercial mindset. • Proactivity and analytical thinking skills. • Execution capability and customer focus.