Automation Engineer NPE

Responsibilities / Tasks • Perform troubleshooting, installation, maintenance, remote support, and repair activities for GEA automation systems and related equipment. • Supervise and support installation and commissioning activities, including I/O testing, PLC software modifications, process optimization, product trials, and CIP testing for liquid and powder processing applications. • Execute commissioning, start-up, preventive maintenance, troubleshooting, and field service activities across the Middle East region as required. • Support automation upgrade and modernization projects by preparing technical proposals and providing installation and commissioning assistance. • Coordinate with external control panel and skid manufacturers to facilitate repairs, upgrades, modifications, and new automation implementations on GEA equipment. • Collaborate with internal and external stakeholders to resolve technical issues efficiently, utilizing the escalation process when required. • Manage customer claims and service-related follow-up activities to ensure timely resolution. • Maintain accurate and up-to-date service documentation, including service reports, maintenance records, customer visit reports, and internal administrative requirements. • Communicate proactively with customers to provide updates, ensure effective issue resolution, and maintain a high level of customer satisfaction. • Advise customers on equipment performance, asset maintenance strategies, operational best practices, and lifecycle management. • Prepare recommended spare parts lists and actively support spare parts identification and sales opportunities. • Ensure full compliance with GEA and customer health, safety, environmental, and quality standards while executing all service activities. • Identify aftermarket business opportunities, including spare parts, upgrades, modernization projects, digital solutions, service agreements, and other service offerings. • Actively support the company's digitalization initiatives, particularly in automation, remote services, connectivity, and Mission 2030 objectives. • Collaborate closely with regional and global engineering teams to support technical problem-solving, knowledge sharing, and continuous improvement initiatives. • Travel extensively throughout the Middle East region to support customer requirements and business objectives. Your Profile / Qualifications • Bachelor's Degree in Automation Engineering, Electrical Engineering, Mechatronics Engineering, or a related discipline. • Minimum 3-5 years of experience in industrial automation, commissioning, or field service engineering. • Strong knowledge of PLC, HMI, SCADA systems, industrial communication networks, and process control systems. • Experience in food, dairy, beverage, pharmaceutical, chemical, or process industries is preferred. • Ability to read and interpret electrical drawings, control schematics, and P&IDs. • Strong troubleshooting and analytical skills. • Excellent communication and customer-facing capabilities. • Fluent in English; additional regional languages are an advantage.