Associate Customer Service Specialist

A Day in the Life The Associate Customer Service Specialist role is an entry-level customer service position focused on supporting internal and external customers, processing and clarifying orders, resolving shipment and credit issues, helping manage inventory and stock allocation, and improving service levels through strong problem-solving and operational support. Responsibilities may include the following and other duties may be assigned. • Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff. • May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders. • May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments. • May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels. • Abilities and Skills: Customer Service, Customer Relationship Management, Quality Assurance, Process Improvement, Business Operations, Inventory Efficiency, Project Management, Data Analytics, Problem Solving. SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education. DIFFERENTIATING FACTORS Autonomy: Entry-level individual contributor on a project or work team. Works with close supervision. Organizational Impact: Delivers work of limited scope, typically smaller, less complex projects or related activities. Innovation and Complexity: Identifies, defines and addresses problems that are not immediately evident but typically not difficult or complex. Makes minor changes in systems and processes to solve problems. Communication and Influence: Communicates primarily with internal contacts within immediate group. Contacts others to gather, confirm and convey information. Leadership and Talent Management: N / A job at this level is focused on self-development. Required Knowledge and Experience: Requires High School Diploma or equivalent with 2+ years of work experience in customer service or technical product support (OR an Associate's Degree with 1+ year(s) experience OR a Baccalaureate Degree). Works with close supervision. Delivers work of limited scope, typically smaller, less complex projects or related activities. Identifies, defines and addresses problems that are not immediately evident but typically not difficult or complex. Makes minor changes in systems and processes to solve problems. Communicates primarily with internal contacts within immediate group. Contacts others to gather, confirm and convey information. N / A job at this level is focused on self-development. Requires High School Diploma or equivalent with 2+ years of work experience in customer service or technical product support (OR an Associate's Degree with 1+ year(s) experience OR a Baccalaureate Degree).