Assistant Fraud Prevention & Investigations Manager

Key Responsibilities • Review retail credit applications and supporting documents to identify potential fraud indicators and prevent fraudulent applications. • Monitor fraud alerts, triggers and application workflows, ensuring timely review and escalation of suspicious cases. • Conduct preliminary investigations into suspected fraud cases and coordinate with the Fraud Investigation team. • Identify gaps in existing processes and recommend improvements to strengthen fraud prevention controls. • Support the development and implementation of fraud prevention policies, procedures and monitoring systems. • Liaise with Retail Credit, internal stakeholders and card networks to address fraud-related concerns. • Support fraud awareness and training initiatives for frontline and underwriting teams. Requirements & Skills • Bachelor's Degree or High School Diploma, preferably in Business, Finance or a related field. • Minimum 3 4 years of banking experience, preferably in Retail Banking, Credit Operations or Fraud Management. • Experience in fraud prevention, particularly within credit cards and retail banking. • Good understanding of retail credit processes, fraud detection and risk controls. • Strong analytical, investigative and problem-solving skills with high attention to detail. • Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint. • Excellent communication and stakeholder management skills. • Ability to handle confidential information and work effectively in a team.