Application Support Specialist

Summary: The Logistics Applications Support Engineer is responsible for supporting, maintaining, and enhancing logistics applications, primarily FERO and CargoWise. The role involves troubleshooting application issues, supporting system integrations, managing configurations and user access, assisting with testing and deployments, and collaborating with business users and vendors to deliver effective application solutions that support transport, freight, and warehouse operations. Duties and Responsibilities: • Provide day-to-day application support and maintenance for logistics applications, primarily FERO and CargoWise. • Troubleshoot application issues, analyse errors, and coordinate with business users, vendors, and IT teams to resolve incidents. • Develop working knowledge of Transport, Freight and Warehouse processes, specializing in at least one domain. • Support application configuration, minor enhancements, workflow changes and user access management, as required. • Perform basic coding, debugging and low-code development to support application improvements. • Assist in monitoring and troubleshooting integrations between logistics applications, SAP and other enterprise systems. • Analyse interface failures, data mapping issues and transaction discrepancies, and support resolution. • Participate in application testing, upgrades, deployments and post-implementation validation. • Identify recurring issues and suggest improvements to application performance, data quality and support processes. • Maintain technical documentation, support procedures and records of incidents and resolutions. • Coordinate with business users to understand requirements and provide appropriate application solutions. • Keep up to date with relevant application features, tools, and technologies. Information Security Management System (ISMS) • Safeguard Gulftainer’s information as per Information protection requirements. • Implement and maintain an Information Security Management System based on the ISO/IEC 27000 series standards, including certification against ISO/IEC 27001 where applicable. • Implement and maintain the necessary information security policies, standards, procedures, and guidelines, in conjunction with the Information Technology Security Committee. Tech. Stack: • Logistics Applications: CargoWise, FERO, or similar systems • Domains: Transport, Freight Forwarding, Warehouse Management • Integration: APIs, JSON/XML, interfaces with SAP and other enterprise systems • Database: SQL • Development: Basic programming, scripting, low-code development • Support: Incident resolution, application configuration, workflow changes, user access management • Release: Application testing, upgrades, deployments, post-implementation validation • 3 - 4 years of experience in a similar technical environment. • Working knowledge of logistics applications, preferably CargoWise, FERO, or similar systems. • Knowledge of at least one logistics domain: Transport, Freight Forwarding or Warehouse Management. • Basic programming, scripting, or low-code development skills. • Analytical, troubleshooting, and problem-solving skills. • Good communication skills and the ability to coordinate with business users, vendors, and technical teams. • Basic understanding of APIs, SQL, JSON/XML, and application integrations