Provide hands-on technical support, troubleshooting and maintenance for enterprise and aviation applications Support aviation MRO/maintenance and engineering applications and related business systems Configure, test and maintain applications, integrations and system interfaces Troubleshoot application issues and provide first- and second-line technical support Support ERP/MRO implementation, integration and application enhancements Work with Engineering, Flight Operations, Finance, HR and other business teams to resolve application issues Develop and maintain SQL queries, reports and database-related solutions Support applications built on .NET / ASP.NET / C# Support application testing, deployment, upgrades, patches and system maintenance Assist with AI/ML/GenAI initiatives and automation to improve application support and business processes Maintain application documentation, technical procedures and incident records Collaborate with internal IT teams, application vendors and business stakeholders
Minimum 5 years of relevant application support experience MUST HAVE aviation / MRO experience Hands-on experience with aviation MRO platforms such as AMOS, Ramco Aviation, TRAX, Ultramain, IFS Aviation, Veryon, Rusada or equivalent Experience supporting aviation engineering, aircraft maintenance or flight operations applications Strong experience with SQL Server Experience with .NET / ASP.NET / C# Experience with ERP/MRO application integration Strong troubleshooting and application maintenance experience Exposure to AI/ML/GenAI and automation Completed AI/ML/GenAI certification as specified in the requirement Bachelor's degree in computer science, Information Technology, Engineering or a related discipline Experience with application testing, configuration and implementation Ideal Candidate Hands-on aviation application support professionals with 5+ years of experience , strong MRO systems exposure , and technical expertise in SQL, .NET/C# and enterprise application support , with exposure to AI/ML/GenAI and automation .
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