Analyst, WFM Scheduling

Essential Criteria • Previous Experience in similar role/ or at least done RTA role for 1 year. • Applicants must be from RTA department only, or with proven scheduling experience • Must have been using IEX N.I.C.E WFM tool for real time monitoring and Schedule communications • Must have no warnings or PIP for last 6 months • Must have 100% capability to Work from Home - environment, stable internet connection and commitment • Proficient in resource scheduling/intraday management applications. • Ability to multi-task and meet timelines on deliverables • Proven experience consulting with all levels of management, peers, and teams • Proficient in Microsoft Office or Google Docs. • Detail oriented • Good analytical, numerical and problem solving skills. • Possess effective organizational skills and time management skills with the ability to multi task proficiently. • Ability to respond quickly and logically in a fast-paced environment, making accurate decisions under pressure. • Strong team building and leadership skills, including strong logical thought processes. • Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives. • Ability to extract, manipulate and present data from WFM application/manual platform. Candidates must meet the following minimum requirements: • Saudi citizens or people living in KSA with the necessary work permits can apply; both are eligible to apply. • Previous experience in the WFM field as both RTA and scheduling is necessary. • Previous experience with the IEX workforce management tool is necessary. • B2 English level. • Strong verbal and written communication skills with stakeholders and clients are required. • Preferably to be aware of capacity planning terms and framework. • Advanced knowledge in Microsoft PowerPoint and presentation aspects is required. • Must be flexible with working hours between morning and midday shifts that could extend to pre-midnight coverages if business demands.