Watch Technician | Retail | AlFuttaim Watches & Jewellery, Dubai

Overview Of The Role: • The Watch Technician is responsible for the professional and technical repair of watches and clocks, contributing to customer satisfaction and achieving service targets. This role provides vital after-sales service that supports product sales and revenue generation. Success in this position requires excellent technical repair skills, a strong understanding of the watch industry, and the ability to interact effectively with customers. What You Will Do: General • Perform professional and technical repairs of watches and clocks to ensure functionality and customer satisfaction. • Achieve service targets by efficiently managing repair tasks and timelines. • Provide technical estimates regarding the authenticity and reparability of watches to guide customer decisions and service offerings. • Verify and monitor quality control checks to maintain high standards of service quality. • Consolidate technical issues to identify patterns and recommend improvements to repair processes. • Follow up and manage technical documentation to ensure compliance with service protocols and accurate record-keeping. Required Skills To Be Successful: • Proficiency in professional watch and clock repair techniques. • Ability to meet and exceed service targets. • Strong technical assessment skills for determining watch authenticity and reparability. • Effective communication and customer interaction skills. What Qualifies You For The Role: • Completion of 10th standard education. • 5 or more years of experience in a service technician role, preferably in the watch industry. • Strong knowledge of watches and the watch industry, with the ability to assess and repair a variety of timepieces. • Proficiency in MS Excel and Word for technical documentation and reporting. • Self-motivation and effective communication skills, with the ability to engage in customer interactions.