Waiter/Waitress

Novotel & Ibis Abu Dhabi Gate Hotels We are seeking a dynamic and talented Waiter/Waitress to join our team in the hotel industry in the UAE. The Waiter/Waitress will be responsible to the following key job responsibilities: • To report for duty punctually wearing the correct uniform with name badge and palm pin at all times. • The ability to gather and transport all supplies needed for the set up of a function • Perform side duties (checklist) • Report to manager any kinds of deviation from set standard and procedures. • Ensure that all operating equipment is maintained. • Ensure that all service and storage areas are kept safe, clean and locked. • To report any complaints, incidents or any other irregularities to the management. • Help implement work simplification and necessary changes. • To be punctual at all times. • To ensure that guests receive the attention they require. • To professionally behave with other members of staff, managers and directors. • Attend to guest needs, complaints and/or on-site requests and changes in a courteous and helpful manner. • Set up and unset function rooms, including table setting, according to established standards. • Perform the functions of cashiering and dispensing of beverages, as assigned by Banquet Management. • Comply with hotel and department policies and procedures at all times. • Deliver Food and Beverages service of high standard and in accordance with departmental standards and procedures. • Communicates to his/her superior any difficulties, guest comments and other relevant information. • Establish and maintain effective employee working relationship. • Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operations, as they affect the areas of responsibility.. • Carry out any other duties as and when assigned by the Management of the Hotel. • Assist other Food & Beverage Outlets in their operations within peak times when needed. • Average reading, writing and oral proficiency in the English language • Must be well presented and professionally groomed at all times • Good communication and customer contact skills; good problem resolution skills • Basic F&B product knowledge • Good interpersonal skills and self-confident • Guest oriented and service minded, with attention to quality • Team player with strong interpersonal skills and attention to detail