VOIP Engineer

Overview The VoIP/Video Engineer is a subject matter expert with an in-depth knowledge of voice routing communications in medium to large infrastructure and design. This position requires technical expertise in call and video routing, optimization, call and video flow technology, customer service, and QoS as referenced to DoD practices. The VoIP/Video Engineer must also be able to work under intense pressure and varying situational environments to provide customers with smooth calls without interruption. This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver s license in order to be qualified for this position. Responsibilities • Provide implementation of new, existing, and future VoIP (to include Voice Over Secure Internet Protocol (VoSIP) technology utilizing the current industry best practice implementation to include, but not limited to, Cisco Call Manager and Unified Communications systems. • Manage and maintain the Tier 1 Cisco Call Managers, Presence, Unity servers, Session Boarder Controllers (SBC), Session Management Edition (SME) and additional equipment, if applicable, on all networks. • Collaborate with all sections within the Network Operations Centers (NOC) to ensure that VoIP traffic does not interfere with or hinder network data traffic. • Provides expert technical support for existing and expanding Voice & Video networks, services, system upgrades, and equipment purchase to the customer. • Monitors and identifies capacity, quality, and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems. • Perform regular system maintenance in support of IAVA vulnerabilities and CCRI compliance. • Executes engineering best practices in network builds, integration, testing, and documentation while adhering to security fundamentals provided by DISA s Security Technical Implementation Guides (STIGs). • Ensure that all managed technologies are compliant with current DISA Security Technical Implementation Guides (STIGs). • Create and track network issues/requests using the ServiceNow ticketing system. • Create, update, and maintain detailed network diagrams. • Performs other duties and assignments assigned. Qualifications Qualifications • Security Clearance: • Requires an active Secret Clearance • Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required. • Bachelor's Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field. • This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. • The authorized certifications for this job title are listed as follows: • Baseline: • Cisco: CCNA: Certified Network Associate - Security • Cisco: CCNP: Certified Network Professional - Security ( Cannot be used as a dual qualifier ) • CompTIA: CASP+ ce: Advanced Security Practitioner • CompTIA: Security+ ce • CompTIA: CySA+ ce: Cybersecurity Analyst • CompTIA: SecurityX ce • EC-Council: CND: Certified Network Defender • GIAC: GCED: Certified Enterprise Defender • GIAC: GCIH: Certified Incident Handler • GIAC: GICSP: Industrial Cyber Security Professional • GIAC: GSEC: Security Essentials • ISACA: CISA: Certified Information Systems Auditor • ISC2: CCSP: Certified Cloud Security Professional • ISC2: CISSP ( or Associate ): Certified Information Systems Security Professional • ISC2: SSCP: Systems Security Certified Practitioner • Computer Environment (CE): • Cisco: CC-DN-P: Certified DevNet Professional • Cisco: CCIE: ( Any ) • Cisco: CCNP: Certified Network Professional ( Any ) ( Cannot be used as a dual qualifier ) Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience. • • Minimum of five years of experience in administrative, technical work, which demonstrated the ability and aptitude, required to perform technical, managerial, or analytical work and coordination involving management information systems. • The VoIP Engineer should have hands-on experience in VoIP technologies in medium to large environments. • Experience with a customer service-oriented company. • Security Clearance: • Requires an active Secret Clearance • Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required. • Bachelor's Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field. • This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. • The authorized certifications for this job title are listed as follows: • Baseline: • Cisco: CCNA: Certified Network Associate - Security • Cisco: CCNP: Certified Network Professional - Security ( Cannot be used as a dual qualifier ) • CompTIA: CASP+ ce: Advanced Security Practitioner • CompTIA: Security+ ce • CompTIA: CySA+ ce: Cybersecurity Analyst • CompTIA: SecurityX ce • EC-Council: CND: Certified Network Defender • GIAC: GCED: Certified Enterprise Defender • GIAC: GCIH: Certified Incident Handler • GIAC: GICSP: Industrial Cyber Security Professional • GIAC: GSEC: Security Essentials • ISACA: CISA: Certified Information Systems Auditor • ISC2: CCSP: Certified Cloud Security Professional • ISC2: CISSP ( or Associate ): Certified Information Systems Security Professional • ISC2: SSCP: Systems Security Certified Practitioner • Computer Environment (CE): • Cisco: CC-DN-P: Certified DevNet Professional • Cisco: CCIE: ( Any ) • Cisco: CCNP: Certified Network Professional ( Any ) ( Cannot be used as a dual qualifier ) Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience. • • Minimum of five years of experience in administrative, technical work, which demonstrated the ability and aptitude, required to perform technical, managerial, or analytical work and coordination involving management information systems. • The VoIP Engineer should have hands-on experience in VoIP technologies in medium to large environments. • Experience with a customer service-oriented company. Skills & Technology Used: • • Proficiency in using a computer - desktop or laptop. • Proficiency in using Microsoft productivity software. • Proficiency in using Email client software. • Ability to verify that all systems under the direct control of RCC-SWA are properly configured in accordance with Higher Headquarters, Local and DISA STIG configuration policies. • Ability to manage asset documentation for accreditation and authorization. • Ability to assess networking requirements and provide solutions. • Ability to make accurate and independent decisions under pressure. • Ability to successfully execute many complex tasks simultaneously. • Expert ability to troubleshoot infrastructure equipment. • Excellent organizational, interpersonal, written, and verbal communication skills • Ability to perform comfortably in a fast-paced, deadline-oriented work environment. • Ability to successfully execute many complex tasks simultaneously across departmental boundaries. Working Environment: • The work environment will be 95% indoors and 5% outdoors. • The outdoor work environment may exceed temperatures 100 F. Candidate must be able to physically withstand extreme heat. Physical Requirements: • Must be capable of lifting, pushing, and pulling items weighing up to 50 lbs. • Must be capable of wearing Personal Protective Equipment (helmet and plated vest) which can weigh 25 to 40lbs, for extended periods of time.