Coordinate the operational running of the VIP service - scheduling, tracking, reporting and logistics - so that VIP engineers remain focused on resolution rather than administration.KEY RESPONSIBILITIES Manage the VIP ticket queue, ensuring correct prioritisation, assignment and SLA tracking. Coordinate engineer scheduling against the executive calendar, including meeting, event and travel readiness. Track VIP asset allocation, refresh cycles, loan equipment and spares. Produce VIP service reporting - volumes, SLA attainment, trend analysis and satisfaction scores. Coordinate procurement, vendor visits and logistics for the executive estate. Manage VIP onboarding and offboarding workflows end to end. Maintain VIP documentation, contact matrix, escalation paths and service catalogue. Act as administrative interface to executive assistants for scheduling and status updates.
REQUIRED TECHNICAL SKILLS Strong ITSM tool proficiency (ServiceNow or equivalent) - queue management, dashboards and reporting. Working technical literacy across Microsoft 365, Teams and the endpoint estate. Advanced Excel and reporting; Power BI an advantage. Excellent organisational, scheduling and coordination discipline. Asset and inventory tracking.
KEY RESPONSIBILITIES
Manage the VIP ticket queue, ensuring correct prioritisation, assignment and SLA tracking.
Coordinate engineer scheduling against the executive calendar, including meeting, event and travel readiness.
Track VIP asset allocation, refresh cycles, loan equipment and spares.
Produce VIP service reporting - volumes, SLA attainment, trend analysis and satisfaction scores.
Coordinate procurement, vendor visits and logistics for the executive estate.
Manage VIP onboarding and offboarding workflows end to end.
Maintain VIP documentation, contact matrix, escalation paths and service catalogue.
Act as administrative interface to executive assistants for scheduling and status updates.
REQUIRED TECHNICAL SKILLS
Strong ITSM tool proficiency (ServiceNow or equivalent) - queue management, dashboards and reporting.
Working technical literacy across Microsoft 365, Teams and the endpoint estate.
Advanced Excel and reporting; Power BI an advantage.
Excellent organisational, scheduling and coordination discipline.
Asset and inventory tracking.
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AL MASAOOD LLC · Abu Dhabi - United Arab Emirates (UAE)
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