Training Supervisor

Job Summary Basiqat by Mantis is seeking a passionate, creative, and highly organized Training Supervisor to join our pre-opening team. The successful candidate will be responsible for coordinating, delivering, and monitoring learning and development initiatives that support employee performance, service excellence, and organizational growth. As a key member of the People & Culture team, the Training Supervisor will play an essential role in preparing our Heartists for the resort's opening, establishing a strong learning culture, and ensuring alignment with Accor and Mantis brand standards. Key Responsibilities Learning & Development • Coordinate and implement the resort's annual training and development plan in alignment with business objectives and brand standards. • Conduct training needs assessments in collaboration with department heads to identify skills gaps and development priorities. • Design, organize, and deliver training programs covering guest service excellence, communication, leadership fundamentals, professional development, and operational competencies. • Facilitate engaging classroom sessions, workshops, practical training, and interactive learning activities. • Support departmental trainers in developing and delivering effective on-the-job training. • Promote a continuous learning culture across all departments. Pre-Opening Training & Readiness • Develop and coordinate the pre-opening training calendar in collaboration with the People & Culture Manager and department heads. • Organize and facilitate Heartist orientation and onboarding programs for newly recruited employees. • Coordinate brand immersion, service culture, and luxury hospitality training to prepare Heartists for the resort's opening. • Support the implementation of Accor and Mantis brand training requirements. • Coordinate departmental training plans, operational simulations, and service readiness assessments. • Monitor training completion and identify gaps that may affect operational readiness. • Support the development of training materials, presentations, learning resources, and departmental training checklists. • Ensure that mandatory training requirements are completed before opening, where applicable. Brand Standards & Service Excellence • Promote Accor and Mantis service culture, brand values, and guest experience standards. • Deliver training programs focused on luxury service etiquette, guest engagement, personalization, and service recovery. • Collaborate with Quality and operational departments to identify service improvement opportunities. • Support the implementation of guest experience and quality assurance training initiatives. • Reinforce sustainability awareness and responsible hospitality practices in line with the resort's eco-luxury positioning. Training Administration & Reporting • Maintain accurate training records, attendance sheets, evaluations, and completion reports. • Monitor mandatory training compliance and follow up with departments on outstanding requirements. • Support the administration and utilization of applicable Accor digital learning platforms. • Prepare monthly training reports, training calendars, and learning and development updates. • Evaluate training effectiveness through feedback, assessments, and performance observations. • Maintain organized training materials and ensure the availability of required learning resources. Employee Development & Engagement • Support employee development initiatives, career growth programs, and internal talent development activities. • Coordinate training nominations and participation in relevant learning programs. • Assist in identifying high-potential employees and development opportunities. • Collaborate with the People & Culture team on employee engagement, recognition, and cultural initiatives. • Encourage departmental participation in learning activities and knowledge-sharing sessions. Coordination & Continuous Improvement • Work closely with department heads to ensure training initiatives address operational needs. • Coordinate with external training providers and internal facilitators when required. • Monitor learning and development trends and recommend improvements to training delivery. • Support internal audits and training-related compliance requirements. • Perform additional learning and development duties as assigned by the People & Culture Manager. Qualifications Education & Experience • Bachelor's degree in Human Resources, Hospitality Management, Education, Business Administration, or a related field. • Minimum 2 3 years of relevant experience in training, learning and development, or hospitality operations with training responsibilities. • Previous experience within luxury hotels, resorts, or internationally recognized hospitality brands is highly desirable. • Experience in hotel or resort pre-opening operations is an advantage. • Familiarity with training needs analysis, instructional design, training delivery, and evaluation methods. • Knowledge of luxury hospitality service standards and employee development practices. • Experience using learning management systems (LMS) and digital training platforms is preferred. • Train-the-Trainer certification or other relevant professional training qualifications are an advantage. Skills & Competencies • Excellent presentation, facilitation, and public-speaking skills. • Strong communication and interpersonal abilities. • Excellent command of English; Arabic proficiency is highly desirable. • Ability to design and deliver engaging, interactive training sessions. • Strong organizational, planning, and time-management skills. • Proficiency in Microsoft Office applications, particularly PowerPoint, Excel, and Word. • Creativity and enthusiasm for learning and employee development. • Strong attention to detail and ability to maintain accurate training records. • Ability to work collaboratively with employees and managers across different departments. • Strong problem-solving skills and a proactive approach to continuous improvement. • Passion for luxury hospitality, service excellence, and people development. • Flexibility and adaptability to the demands of a pre-opening environment.