Tolling System Expert

• The Tolling System Expert is the single point of coordination for the tolling system across all Stakeholders: • Ashghal engineers • Solution vendor • Infrastructure team • Cyber security team • Communication team • L1 / L2 / L3 support team • EgisQBC support team (Risk, Procurement, Billing…) • The role ensures the system is maintained and meets the client's (Ashghal) requirements and needs. • The role combines hands-on expertise in tolling solutions with IT project management skills and a solid understanding of the underlying infrastructure. • The Tolling System Expert ensures that technical, contractual and systems issues are identified early, escalated appropriately and resolved on time. Perform his/her duties in accordance with all the applicable legislative requirements of state of Qatar, Labor law, Framework contract requirements, current edition of ISO 9001, ISO 45001 and ISO 14001 as well as EgisQBC JV documentation related to quality, health, safety and environment. Stakeholder coordination Act as the main interface between Ashghal, vendors and technical teams, making sure requirements, priorities and decisions are clearly communicated, implemented and documented. Lead regular coordination meetings, progress reviews and steering committees, and prepare the related minutes, action logs and reports. Manage client expectations and represent the company in technical and progress discussions with Ashghal. Vendor management • Oversee subcontractors' deliverables and services against the contract, scope and schedule. • Review and challenge vendor technical approach. • Monitor vendor performance, SLA/KPI compliance, and follow up on defects, incidents and corrective actions. Tolling System management • Plan and track tolling system • Manage the change control process: impact assessment, approval workflow and implementation follow-up. Ensure operational continuity for all integrations of the tolling system with related systems within an end-to-end approach (roadside equipment, Operational, Enforcement and Commercial back offices and other third-party interfaces). • Strong understanding of tolling system architecture: roadside equipment, lane/trip processing, operational back office, commercial back office, account management, payment, violation/enforcement and reporting. • Solid IT project management skills: planning, risk and issue management, change control, testing and acceptance. • Ability to read and challenge IT technical documentation. • Excellent stakeholder management and communication skills, with the ability to navigate between client, vendor and operational priorities and to handle conversations diplomatically. • Analytical and problem-solving mindset, with attention to data quality and transaction accuracy. • Understanding of IT service management (ITIL), cybersecurity and data protection principles. • Fluent written and spoken English; Arabic is an advantage.