Telesales Executive – Customer Service & Bookings

**Telesales Executive – Customer Service \& Bookings** **Location:** Doha, Qatar **Employment Type:** Full\-Time **Working Schedule:** 6 days per week, as scheduled **About the Role** We are looking for a customer\-focused and results\-driven Telesales Executive to handle customer enquiries and convert leads into confirmed service bookings. The role involves responding to calls, WhatsApp messages, and online enquiries, explaining services and packages, managing bookings, following up with prospective and existing customers, and coordinating with operations teams to ensure smooth service delivery. The ideal candidate should have strong communication and persuasion skills and be comfortable working in a fast\-paced, customer\-facing environment. **Key Responsibilities** * Respond promptly and professionally to incoming calls, WhatsApp messages, and online enquiries. * Explain available services, pricing, and packages clearly to prospective customers. * Convert customer enquiries and leads into confirmed bookings. * Manage the booking calendar and confirm service dates, timings, and requirements. * Follow up with prospective and previous customers to generate new and repeat bookings. * Maintain accurate records of daily sales, bookings, and payments. * Coordinate confirmed bookings with available service staff based on location, availability, and schedule. * Communicate customer requirements, addresses, timings, and special instructions accurately to assigned teams. * Handle booking changes, rescheduling, and cancellations and update records accordingly. * Prepare daily sales and booking summaries for management. * Maintain a professional, friendly, and service\-oriented approach when dealing with customers. **Requirements** * Previous experience in Telesales, Customer Service, Call Center, or a similar customer\-facing role is preferred. * Good spoken English is required; Arabic is an advantage. * Strong communication, persuasion, and customer service skills. * Comfortable using booking software, WhatsApp Business, spreadsheets, and other basic computer applications. * Good organizational skills with the ability to manage multiple customer enquiries and bookings simultaneously. * Sales\-oriented with the ability to follow up on leads and convert enquiries into bookings. * Reliable, punctual, organized, and comfortable working in a fast\-paced environment. * Ability to work 6 days per week based on the assigned schedule. **What We Offer** * Full\-time employment in Qatar. * Opportunity to develop experience in telesales, customer service, and service operations. * Dynamic and customer\-focused working environment. * Opportunity to build sales and customer relationship management skills. **Apply through Indeed with your updated CV.** Work Location: In person