Telephone Operator

A Telephone Operator is responsible for handling incoming and outgoing calls, providing information, taking reservations, and assisting guests with their inquiries and requests. A telephone operator in a shared services hotel will play a crucial role in providing excellent customer service and ensuring guests have a positive experience during their stay. • Answer incoming calls promptly and professionally. • Transfer calls to the appropriate department or individual. • Take and relay messages accurately. • Provide information to guests regarding hotel services, facilities, and local attractions. • Process room service orders, wake-up calls, and other guest requests. • Assist with making reservations and bookings. • Maintain a log of incoming and outgoing calls. Your team and working environment: Diverse, young and vibrant team Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. • Excellent communication skills and a friendly demeanour. • Ability to multitask and handle a high volume of calls. • Strong customer service skills and the ability to remain calm under pressure. • Knowledge of hotel services and facilities. • Proficiency in using telephone systems and basic computer skills. • Previous experience in a customer service role or as a telephone operator is preferred