Telephone Operator

Novotel & Adagio Premium Dubai Al Barsha is seeking a professional and customer-focused Telephone Operator to join our team. As the first point of contact for our guests and a vital link between hotel departments, you will play a crucial role in delivering efficient and personalized communication services. • Answer all incoming calls, both internal and external, with a warm and professional demeanor • Process guest requests, messages, wake-up calls, and complaints efficiently and accurately • Transfer calls to appropriate departments or guest rooms • Log all calls, requests, and complaints in the hotel's property management system • Maintain up-to-date knowledge of hotel services, outlets, promotions, and emergency procedures • Follow standard operating procedures for lost & found, emergency calls, and VIP communication • Support interdepartmental communication and assist in guest-related coordination • Ensure guest privacy and security are maintained at all times • Handle wake-up call requests precisely and follow up on missed calls • Work closely with Front Office, Concierge, Housekeeping, and Engineering to fulfill guest requests • Provide information about local attractions, transportation, and services to guests as neededCompany Qualifications • Previous experience in a similar role • Excellent verbal and written communication skills in English; knowledge of Arabic or other languages is a plus • Proficiency in hotel telephone systems and property management systems (e.g., Opera) • Exceptional guest service skills and impeccable telephone etiquette • Strong multitasking abilities and capacity to remain calm under pressure • High attention to detail and accuracy in handling messages and requests • Flexibility to work various shifts, including nights, weekends, and holidays • Basic computer skills and familiarity with office software • Strong problem-solving abilities and initiative • Ability to handle confidential information with discretion • A warm, energetic, and professional personality