Technical Support Engineer

• Diagnose and troubleshoot hardware and software issues reported by customers to ensure swift resolutions. • Provide clear and concise documentation of support interactions, including technical solutions and troubleshooting steps. • Collaborate with engineering teams to relay customer feedback and escalate unresolved technical issues efficiently. • Conduct remote troubleshooting sessions using diagnostic tools and methods to assist clients in real-time. • Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. • Relevant technical certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) to validate expertise. • Minimum of 5 years of technical support experience in a fast-paced environment, preferably in a SaaS or IT company. • Proven experience in customer-facing roles, showcasing excellent communication and interpersonal skills.