Technical Support Engineer

We are seeking a highly skilled and proactive Technical Support Engineer to join our team. In this role, you will bridge the gap between technical operations, software engineering, and our external clients. You will be responsible for ensuring our systems run smoothly, resolving complex technical issues, and continuously improving our existing software. The ideal candidate is an analytical problem-solver who excels at managing relationships with both internal stakeholders and external clients, and is willing to travel on-site when complex troubleshooting requires a hands-on approach. • Client & Stakeholder Management: Act as a key liaison, actively coordinating with both internal teams and external clients to ensure clear communication, align expectations, and deliver exceptional support. • On-Site Support & Travel: Travel to client locations as needed to provide hands-on troubleshooting, system support, and operational guidance. • System Mastery & Collaboration: Collaborate with internal teams to develop an in-depth understanding of our systems and ensure smooth, uninterrupted daily operations. • Code Maintenance: Revise, update, refactor, and debug existing codebase to resolve issues and optimize performance. • Technical Support: Manage and improve existing software applications while providing top-tier, timely technical support to users, internal stakeholders, and external partners. • Cross-Functional Integration: Work closely with the Operations Department to ensure proper integration and functionality across all systems. • Quality Assurance: Collaborate in designing, implementing, and maintaining effective QA processes to uphold software standards. • Problem Solving: Utilize strict troubleshooting, debugging, and root cause analysis skill sets to identify and permanently resolve technical bottlenecks. • Communication & Relationship Building: Exceptional communication skills with absolute fluency in written and spoken English is a MUST . You must be adept at internal stakeholder management and external client coordination, translating complex technical issues clearly to all audiences. • Troubleshooting Expertise: A strong background in troubleshooting, debugging, and root cause analysis is a MUST . • Travel Flexibility: Willingness and ability to travel occasionally to client sites for direct support and relationship building. • Domain Knowledge: Proven experience or deep understanding in one or more of the following sectors: Telecom, Inventory, Logistics, Retail, or B2B. • Education: Bachelor’s degree in Computer Science, Information Technology, Science, or equivalent practical experience. • Must have driving license