Technical Program Manager, AI Delivery

Why this role? We re seeking an experienced Engineering Program Manager to join Cohere s customer-facing Engineering Program Management team. We need someone with curiosity, drive, independence, and leadership, who has hands-on experience working directly with customers and managing projects for enterprise-grade software or enterprise-focused machine learning solutions. In return, you ll have the unique opportunity to shape Cohere s operations, collaborate with leading minds in the LLM space, work directly with our Strategic Customers as well as Applied ML (AML) Engineering, Forward Deployed Engineering (FDE), Platform , Product and Go-to-Market teams, and be the technical voice of Cohere for the customer. You will get a chance to create extremely high-impact contributions to our fast-growing company, product and culture. As an Engineering Program Manager/ Technical Program Manager, you will: • Communicate: Provide clear, timely, and objective communication across the tech organization, Cohere teams, leadership, and most importantly - our strategic customers and external partners. • Optimize: Break down complex issues into strategies, driving engineering alignment with product, business, and marketing while fostering collaboration. • Plan: Create and manage program/project schedules, identify dependencies, manage risks, and drive organizational alignment. • Execute: Ensure on-time delivery, identify development needs, and establish checkpoints for status updates. • Problem solve: Proactively identify and resolve issues, coordinate cross-functional dependencies, and prioritize impacts to schedule and product quality. Full-Time Employees at Cohere enjoy these Perks: • A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. • Full health and dental benefits, including a separate budget for mental health. • RRSP matching, 401K, Pension Scheme. • 100% Parental Leave top-up for up to 6 months, for either parent. • Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. • 6 weeks of paid vacation (30 working days!) • Budget for traveling to other offices if you are remote, plus an annual company offsite. • You have at least 5 years of experience as an Engineering or Technical Program Manager, with at least 3 years in customer-facing technical delivery and operations focused on enterprise-grade AI software/solutions • Knowledge or experience with LLM training or optimization would be a key differentiator • You are problem-focused and making customers successful really excites you • You are detail-oriented and extremely self-organized. You love enabling people and teams around you, and are excellent at capturing detailed notes/action items during highly technical meetings and tracking progress. • You have a Bias for Action - you are very execution focused and you like getting things done. • You have experience working with cross-functional teams to get technical products, services or solutions shipped to an internal or an external customer and can independently own tracking and reporting across multiple work-streams, with owners in different time-zones. •