Team Leader, IT Infrastructure & Cloud - OQ8

**Job Title**Team Leader – IT Infrastructure \& Cloud **Function** Information \& Digital Services **Stream** IDS \& Facility **Location** Oman \- Duqm **Budget control** \*OPEX and/or CAPEX and/or Revenue amount as relevant\* **Reporting to** Head, IT Operation **Direct reports** TBD **Job purpose** The Team Leader, IT Network \& Infrastructure is responsible for leading and governing IT Infrastructure, IT Network, and IT Service Desk functions, ensuring secure, reliable, and high\-performing enterprise IT services across on\-premises, cloud, and hybrid environments. The role drives availability, scalability, and disaster recovery readiness while ensuring efficient end\-user support, seamless connectivity, and continuity of business\-critical operations. The position will act in accordance with the OQ8’s Mission, Vision, Values \& Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Omani’s government \& other legal justifications, and best international practices in consonance with national objectives. **Infrastructure \& Cloud:** Lead the architecture, design, and operations of enterprise infrastructure across on\-premises, cloud, and hybrid environments, ensuring scalability, security, high availability, and disaster recovery readiness. **Identity \& Security:** Oversee identity and access management (AD, Azure AD/Entra ID), ensuring secure, compliant access control and governance across all platforms. **Virtualization \& Data Center:** Manage compute, virtualization (VMware), storage, and data center technologies, including capacity planning, lifecycle management, and performance optimization. **Backup \& Disaster Recovery:** Ensure robust backup, recovery, and disaster recovery capabilities aligned with RPO/RTO targets, including regular testing and compliance with regulatory requirements. **Networking:** Oversee enterprise network infrastructure, ensuring resilient, secure, and high\-performing connectivity across all environments. **Operating Systems \& Platforms:** Manage Windows and Linux environments, supporting performance, patching, and hybrid platforms including containers where applicable. **Service Desk \& IT Operations:** Lead IT Service Desk operations, ensuring efficient incident and request management, high service quality, SLA compliance, and a strong end\-user experience. **Governance \& Vendor Management:** Act as the technical escalation point, manage vendors and service providers, define SLAs and operational models, and ensure successful delivery of infrastructure initiatives. **Key interactions** Internal: Corporate Services and all OQ8 Functions External: Staffing specialized Contractors, Vendors \& Suppliers **Notable Working Conditions.** Office environment, intensive computer screen use, sporadic visits to operation site. **Education requirements** Minimum Qualifications for this position is a Bachelor’s degree in Engineering \- Computer Science, Information Technology, or related field. **Language** Excellent knowledge of written, read, and spoken English (required) \| Arabic \- Native (desirable) **Background and experience** **Competencies and skills** * Minimum 10\+ years in IT infrastructure within large enterprise setup. Experience in Oil \& Gas sector is good to have, or relevant Field * 5\+ years in a senior/lead role covering data centre, cloud/hybrid, identity, networking, virtualization, storage, and HA/DR ready environments. * Proven experience designing and operating highly available, resilient infrastructure aligned to RPO/RTO targets. * Hands on expertise in Microsoft AD/Azure AD, VMware, Azure IaaS, SAN/NAS/Tape, Networking, Windows \& Linux, and Enterprise Backup. * Experience leading teams, managing multiple vendors, and supporting 24×7 mission critical services. * IT Service Management Experience(ITIL\-based): Applying basic ITIL processes (incident, request, change), to managing service performance and SLAs, and ultimately leading and optimizing end\-to\-end IT service delivery aligned with business objectives. Soft \& Leadership: * Strong people leadership and team management capability. * Clear, confident communication and stakeholder engagement across technical and business teams. * Strategic and analytical thinker with sound commercial awareness. * Ability to lead multiple initiatives in complex, 24×7 operational environments. * Strength in relationship building, cross‑functional collaboration, and vendor interaction. * Effective business and process analysis translating requirements into infrastructure outcomes. * Excellent problem‑solving, organization, and decision‑making skills under pressure. Core Competencies: * Strategic leadership * Strong in Building IT infrastructure. * High availability and disaster recovery mindset. * Strong analytical and problem\-solving ability. * Ability to operate in complex enterprise and shared services environments. * Excellent communication and stakeholder engagement. * Infrastructure project delivery and execution (planning, coordination, delivery). * Structured systems analysis and infrastructure design. * Data centre and advanced infrastructure technical depth. * Contract and vendor management (review, governance, delivery oversight). * Quality‑driven execution with adherence to IT best practices and accuracy.