Team Leader

TEAM LEADER – JOB DESCRIPTION Major purpose As a Senior Team Leader at Boo Boo Laand, you will play a key role in overseeing the operations and ensuring exceptional guest experiences. Leading a team of dedicated individuals, you will uphold the highest standards of safety, customer service, and operational efficiency while fostering a positive and engaging environment for both guests and staff. Reporting to Duty Manager / Venue Manager Duties and Responsibilities (including but not limited to): Key Responsibilities  SUPERVISION \& TEAM MANAGEMENT * Create daily run\-sheets and staff assignments. * Conduct staff briefings, grooming checks, and ensure break compliance. * Monitor staff engagement and performance throughout the shift and provide on the job coaching. * Provide coaching and escalate issues to DM. CHECKLIST CONTROL \& REPORTING * Ensure all checklists (opening, closing, cleaning, safety, attractions) are completed accurately. * Submit checklist summaries and highlight issues to DMs. * Report team performance, incidents, or guest concerns to DM/VM each day. GUEST EXPERIENCE * Actively engage guests and oversee attraction flow, queue management, and problem\-solving. * Respond to non\-escalated guest concerns. * Ensure birthday rooms, party setups, or event spaces are prepared and reset correctly. SALES * Encourage and engage the team in sales targets to ensure all KPIs/targets are being met each month * Ensure the team have the support and tools required to excel in sales. OPERATIONAL SUPPORT * Cover DM responsibilities when assigned (limited scope). * Support cash operations at reception; can access safe for cash in/out and cash exchange. * Lead on small operational projects (events, queue flow, merchandise displays, etc.). Skills Excellent written and oral communication skills Decision\-making and delegating Leadership and Problem\-solving Energy and Stress management Teamwork and Sales proficient Proficiency in MSWord, Excel, PowerPoint, etc Adaptability / Flexibility Customer focus Work Schedule * 6 days work week \& 9 hours shifting schedule, including lunch break. Work Location: In person