Supervisor - Concierge

• Lead and mentor a team of concierges, ensuring exceptional service delivery and fostering a positive work environment. • Oversee daily operations of the concierge desk, including managing guest requests, reservations, and special arrangements with precision. • Develop and implement innovative service strategies to anticipate guest needs and exceed expectations, enhancing the overall guest experience. • Act as the primary point of contact for escalated guest issues, resolving them efficiently and professionally to maintain high satisfaction levels. • •Diploma or higher •5+ years’ experience in Gulf countries