Store Manager

What you'll be doing Our Store Manager is responsible for ensuring that the store maximizes its commercial performance and delivers exceptional Guest Experience. Our Store Manager will drive both eNPS and cNPS through the implementation of People and CX strategies JOB RESPONSIBILITIES: Drive in-store CX initiatives Plan succession of team members in terms of readiness Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner Drive eNPS through people experience initiatives and culture Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions Offer store support including concessions, real-time as per business needs Act as the key point of contact with back-office operations Ensure click and collect are conducted within SLAs Ensure customer data is properly captured by the sales team in adherence to marketing team requirements Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc.. Ensure store team is working towards the same goal Promote omnichannel sales Increase the store revenue target vs actual Increase sell-through at full price Provide input to whats working well, whats not working well and feedback. What you ll need to succeed • Good communication skills in English What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. Using GenAI in Your Application Process To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status. • University Degree preferably in Business Administration or Management. • 3 - 5 years in retail shops management preferably in Luxury brands.