Sr. Hardware Engineer

• 2.1 Avaya IP Telephony & Unified Contact Centre • Install, configure, and maintain Avaya IP Office PABX systems across all group locations. • Administer Avaya endpoints: IP phones, softphones, conference units, and voicemail platforms. • Configure and manage call routing, IVR menus, hunt groups, pickup groups, and extension management. • Integrate Avaya IP Office with Avaya Unified Contact Centre (Avaya IPOCC / CCC) including agent configuration, queue management, and wallboard/reporting feeds. • Troubleshoot call quality issues (jitter, latency, one-way audio), registration failures, and trunk connectivity faults. • Perform regular PABX configuration backups, firmware upgrades, and capacity planning. • Liaise with Avaya partners and vendors for licensing, escalations, and advanced support. 2.2 CCTV & Video Surveillance Systems • Install, configure, and maintain IP and analogue CCTV systems across all Arenco Group sites. • Administer Video Management Software (VMS), NVR/DVR systems, and camera infrastructure including PTZ, dome, and bullet cameras. • Manage storage capacity for video recordings and enforce retention policies aligned with compliance requirements. • Perform scheduled health checks, firmware updates, and preventive maintenance on all CCTV components. • Support incident investigation by providing authorised footage retrieval and audit trails. • Coordinate with physical security teams and management on system audits and expansion requirements. 2.3 Access Control Systems • Implement, configure, and administer electronic access control systems including card readers, biometric devices, and door controllers. • Manage user provisioning, access rights, and role-based access policies in the access control platform. • Enrol, modify, and deactivate user credentials (cards, PINs, biometrics) in coordination with HR and Security departments. • Monitor access logs, generate compliance reports, and flag anomalies or unauthorised access attempts to relevant stakeholders. • Maintain and test door interlocks, electric strikes, magnetic locks, and fail-safe/fail-secure hardware. • Ensure seamless integration of access control systems with CCTV and alarm systems for unified physical security management. 2.4 Time & Attendance Systems • Deploy, configure, and maintain time and attendance hardware across all group sites (biometric terminals, RFID readers, facial recognition units). • Integrate time and attendance devices with HR/Payroll platforms to ensure accurate and automated data flow. • Troubleshoot device connectivity, synchronization errors, and data discrepancies between hardware and software platforms. • Ensure system uptime and data integrity to support payroll processing deadlines. 2.5 End-User Computing & Desktop Support • Manage the full hardware lifecycle of desktops, laptops, workstations, printers, and peripherals across all subsidiaries. • Oversee hardware procurement, standardization, and refresh cycles in coordination with IT management. • Configure and deploy end-user devices using imaging tools and MDM platforms. • Diagnose and resolve hardware faults efficiently to minimize business disruption within defined SLA targets. 2.6 Network Hardware & Physical Infrastructure • Support structured cabling, rack management, and physical network infrastructure across sites. • Coordinate with the Network Engineering team on hardware-related connectivity faults and PoE infrastructure support. 2.7 Design & Specialist Software Support • Install, configure, and troubleshoot design and engineering applications including AutoCAD, 3ds Max, Revit, SketchUp, and equivalent tools. • Ensure hardware compatibility and optimise workstation performance for graphics-intensive design software. • Manage software licensing, activation, and updates for design tools in coordination with department heads. • Advise on workstation hardware specifications (GPU, RAM, NVMe storage) to meet design application requirements. • Provide hands-on support to end users experiencing installation failures, application crashes, or performance degradation. 2.8 Microsoft 365 & Email Client Support • Provide hands-on support for Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office suite (Word, Excel, PowerPoint). • Configure and troubleshoot Microsoft 365 email client profiles, mailbox settings, shared mailboxes, distribution lists, and calendar sharing across end-user devices. • Support Microsoft Teams configuration including channel setup, meeting room integration, and audio/video device troubleshooting. • Coordinate with the IT team on Exchange Online policies, retention settings, and compliance configurations as directed. • Educate end users on Microsoft 365 best practices, security awareness, and effective use of collaboration tools. 2.9 General IT Operations • Maintain accurate asset registers for all hardware under management. • Participate in after-hours maintenance windows and provide on-call support for critical infrastructure incidents. • Adhere to Arenco Group IT governance policies, security frameworks, and change management procedures. • Education • Bachelor's degree in Computer Science, Information Technology, Electronics Engineering, or a related field. • Diploma holders with substantial and demonstrably relevant technical experience will be considered. 3.2 Experience • Minimum 3–5 years of hands-on experience in hardware engineering, IT infrastructure, or a comparable multi-discipline support role. • Proven and demonstrable experience with Avaya IP Office PABX administration, configuration, and Unified Contact Centre integration – MANDATORY. • Hands-on experience with CCTV, access control, and time and attendance hardware – MANDATORY. • Valid UAE Driving License – MANDATORY. • Prior experience in a large multi-entity or group-of-companies environment is strongly preferred. • UAE work experience preferred; familiarity with local vendor landscape and regulatory environment is advantageous.