Sr. Digital Product & Portfolio Management

The Job Description • Maintain an integrated portfolio roadmap across products, journeys, platforms and strategic initiatives. • Assess initiatives against business value, customer impact, urgency, effort, readiness, risk, dependencies, reuse and strategic alignment. • Recommend MVP scope, sequencing, release increments, trade-offs and investment priorities; prepare leadership decision materials. • Lead discovery with business, customers, UX/CX, analytics, technology and delivery partners. • Define problems, outcomes, customer journeys, use cases, capabilities, business rules, success measures and requirements. • Produce business process flows and functional specifications; validate readiness before development. • Coordinate connected capabilities across eCommerce, CRM, engagement, VoC, analytics, AI, automation and partner ecosystems. • Clarify platform responsibilities, system handoffs, integration dependencies, business ownership and reuse opportunities. • Partner with Architecture and Engineering on platform-neutral solution options and cohesive end-to-end customer experiences. • Maintain product backlogs, epics, stories, acceptance criteria, release scope and requirement traceability. • Lead refinement and resolve business ambiguities with Business Analysts, Product Owners and delivery teams. • Assess scope changes and maintain documentation, decisions and ownership across product tools. • Coordinate business-side work from design and build through testing, launch, stabilization and optimization. • Track dependencies, blockers, risks, scope and decisions across internal teams and vendors; escalate material issues. • Support integrated release planning, demonstrations, business validation and transition into ongoing operations. • Work with Architecture and Engineering to evaluate build, buy, reuse and hybrid options against value, fit, integration, scalability, speed and cost. • Support RFP requirements, evaluation criteria, vendor demonstrations and proof-of-concept assessments. • Develop business-side recommendations without assuming technical architecture decision authority. • Champion usability, accessibility, localization, content readiness and consistent journeys. • Define product success measures with functional owners and ensure analytics and feedback requirements are embedded. • Review adoption, conversion, experience and operational performance; recommend post-launch improvements. • Operate intake, assessment, prioritization, stage-gate, reporting and escalation processes under Director direction. • Maintain portfolio visibility of ownership, scope, funding, risks, dependencies, decisions and approvals. • Prepare executive updates, decision logs, governance forums and cross-functional alignment activities. • Support budgets, forecasts, business cases, capacity plans, procurement inputs and investment analysis. • Coordinate vendor assessments and business-side performance reviews; monitor commitments and deliverables. • Track planned versus realized benefits and recommend ways to improve platform and investment value. • Coordinate inputs from cybersecurity, privacy, data protection, legal, accessibility, brand and quality control owners. • Coordinate UAT, business and operational readiness, support arrangements, analytics readiness and acceptance evidence. • Provide business go-live readiness recommendations and track defects and stabilization actions. Tagged as: AI , analytics , API , crm. , CX. , saas , UX , VOC Requirements: • Bachelor s degree in Business, Computer Science, Information Systems, Engineering, Digital Business, Product Management or related field. • 8 12+ years of relevant experience, including 3 5 years in senior digital product, platform or product portfolio responsibilities. • Demonstrated hands-on ownership of discovery, roadmaps, prioritization, backlogs, requirements, cross-functional delivery and launch readiness. • Experience managing multiple digital products or connected business capabilities in complex customer-facing environments. • Understanding of SaaS ecosystems, API integrations and enterprise technology dependencies. • Strong commercial analysis, stakeholder engagement, problem solving and executive communication. Highly Preferred: • Digital commerce, B2B platforms, insurance, banking, fintech, telecommunications or similar transactional ecosystems. • Experience across CRM, engagement, analytics, automation and integrated customer platforms; Salesforce, Sprinklr or Qualtrics exposure advantageous. • Agile delivery tools such as Jira, Azure DevOps or Confluence; vendor and systems-integrator coordination. • Digital analytics, conversion optimization, customer experience measurement and investment governance.