Services Cluster Director - META

Eaton s Electrical Business is currently seeking a Services Cluster Director for META (Middle East, Turkey, and Africa). This position will be based in Dubai. What you ll do: • Responsible for the consolidated Services Cluster financial (P&L) and operational targets across Lifecycle Services, Project Services, and Digital Services • Build, develop and manage Cluster Services organization covering multiple countries within the consolidated cluster structure • Lead and coordinate Lifecycle Services teams acting as Country Service Leaders across cluster geography • Oversee Project Services execution within the cluster, ensuring alignment with central Project Product Line governance • Drive collaboration between cluster teams and EMEA Service Product Lines (PD Services, UPS Services, Life Safety Services, Projects Services, Digital) • Continuous development of organizational capability by providing training, filling gaps with new talents in collaboration with HR • Implements highest ethics and EHS (health and safety) standards and culture in Service teams across the cluster • Drive for operational excellence with maximized availability, productivity and efficiency by leveraging synergies across the larger consolidated cluster • Support and benefit from EMEA field service engineers pool coordinating with EMEA service operations • Implements standard tools, processes across the cluster in line with common EMEA Services directives and Operational Excellence framework • Ensure standard work processes, instructions, guidelines are developed and fully deployed • Develop and deploy service strategies for profitable growth aligned with EMEA Service Product Lines and central functions • Introducing and deploying standard Services portfolio in the markets, managing go-to-market and pricing in coordination with Product Lines • Proactive services sales approach across the cluster, collaborating with Commercial Services function • Life cycle management of Electrical products sold in the cluster by recording, maintaining, and tracking installed base data and maximize service coverage • Maintaining connection with Sales Zones and Country Sales Organizations, leveraging synergies across the larger cluster footprint • Interface with key customers to source new business and maintain current client relations • Manages the Authorized Service Partners (ASP) in the cluster through dedicated ASP Management function • Coordinate with Center of Excellence (COE) for Inside Sales, Quotation, Order Management, and Contract Management support • Represent the cluster in regular business reviews covering commercial, financial, and operational performance and report predefined KPIs • Define and execute the overall META Services strategy across Middle East, T rkiye and Africa, ensuring alignment with regional business priorities, EMEA strategy and long-term growth objectives. • Drive profitable growth across the META Services business, with full accountability for revenue growth, profitability, operational efficiency and customer satisfaction. • Lead and develop a high-performing regional Services leadership team, strengthening organizational capabilities, talent development, succession planning and accountability across all geographies. • Drive the integration and harmonization of Services operations across META, establishing a consistent operating model, clear governance, standardized processes and cross-country synergies. • Partner closely with META Commercial leadership and country organizations to identify new business opportunities, expand the Services portfolio, strengthen strategic customer relationships and accelerate market penetration. Qualifications: • Minimum Degree Level or equivalent, preferably engineering or business related • General management (P&L) experience with commercial and similar Services operational skills and International (multi-country and culture) management experience • Technical knowledge or Field experience in any of the areas of Power Quality (UPS) / Power Distribution (Low voltage/Medium voltage switchgear and products) / Life Safety (Emergency Lighting, Fire systems) • Understanding of Digital Services offerings and technology integration • Knowledge of Project Services execution and governance Skills: • Strong leadership skills with a strategic mindset to manage larger consolidated cluster • Excellent verbal and written communication skills • Proficient in English, both verbal and written; additional languages of the Cluster countries are a plus • Strong financial acumen for managing increased P&L scope • Experience working in matrix organization in multi-cultural environment • Experienced Manager of People across multiple countries • Ability to influence decision making of key stakeholders including Service Product Line Leaders • Intercultural awareness essential for managing diverse geographies • Strong communication and interpersonal skills to represent the business internally and externally • Time Management and delegation skills for broader span of control • Ability to coordinate effectively with central functions (Operational Excellence, COE, Product Lines)