ServiceNow Architect

Role: ServiceNow Architect Location: Riyadh, Saudi Arabia Core Responsibilities: • ITOM & CMDB Architecture: Lead the configuration, implementation, and maintenance of ServiceNow Discovery, Service Mapping, and Event Management across cloud and on-premises infrastructure. • CMDB Health & Governance: Design, build, and optimize the Configuration Management Database (CMDB) health dashboards, data certification schedules, and reconciliation rules to ensure data accuracy and compliance. • Observability Integrations: Architect, build, and maintain deep bi-directional integrations between ServiceNow ITOM and third-party observability/monitoring platforms (e.g., Dynatrace, Datadog, Splunk, New Relic, AppDynamics, Grafana). • Event Management Automation: Configure event rules, correlation rules, alert profiles, and automated remediation workflows (via Flow Designer/IntegrationHub) to translate system alerts into actionable incidents. • Custom Code & Scripting: Write advanced, highly efficient JavaScript, Script Includes, Business Rules, UI Actions, and custom patterns for complex discovery and integration scenarios. • Platform Security & Compliance: Manage Access Control Lists (ACLs), secure credential configurations within the MID Server architecture, and enforce platform development best practices. • Technical Leadership: Act as the subject matter expert (SME) during architecture reviews, mentor junior developers, and translate complex business requirements into scalable technical solutions. Required Skills & Qualifications • Experience: 7 to 8 years of core hands-on development and implementation experience within the ServiceNow platform. • ITOM/CMDB Expertise: Proven track record of successfully delivering end-to-end ServiceNow ITOM implementations, with deep mastery over Service Mapping, Discovery, Event Management, and the Common Service Data Model (CSDM) framework. • Observability Domain Knowledge: Practical experience consuming data streams, payloads, and webhooks from major enterprise observability technologies to drive event to-alert mapping. • Advanced Scripting & APIs: Exceptional proficiency in server-side/client-side JavaScript, JSON, REST/SOAP APIs, OAuth, and custom MID server script includes. • Infrastructure Knowledge: Strong foundation in networking, cloud computing (AWS, Azure, or GCP), containerization (Kubernetes, Docker), operating systems (Linux/Windows), and storage arrays to correctly build discovery patterns. • Soft Skills: Excellent problem-solving capabilities, clear communication, and the ability to influence technical decisions across cross-functional infrastructure teams. Required Certifications • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • ServiceNow Certified Implementation Specialist Discovery (CIS-Discovery) • ServiceNow Certified Implementation Specialist Event Management (CIS-EM) or Service Mapping (CIS-SM) Preferred Qualifications • ITIL v4 Foundation or Managing Professional certification. • Industry certifications in specific observability platforms or cloud environments (e.g., AWS Certified SysOps Administrator, Datadog/Dynatrace certifications). Required Skills & Qualifications • Experience: 7 to 8 years of core hands-on development and implementation experience within the ServiceNow platform. • ITOM/CMDB Expertise: Proven track record of successfully delivering end-to-end ServiceNow ITOM implementations, with deep mastery over Service Mapping, Discovery, Event Management, and the Common Service Data Model (CSDM) framework. • Observability Domain Knowledge: Practical experience consuming data streams, payloads, and webhooks from major enterprise observability technologies to drive event to-alert mapping. • Advanced Scripting & APIs: Exceptional proficiency in server-side/client-side JavaScript, JSON, REST/SOAP APIs, OAuth, and custom MID server script includes. • Infrastructure Knowledge: Strong foundation in networking, cloud computing (AWS, Azure, or GCP), containerization (Kubernetes, Docker), operating systems (Linux/Windows), and storage arrays to correctly build discovery patterns. • Soft Skills: Excellent problem-solving capabilities, clear communication, and the ability to influence technical decisions across cross-functional infrastructure teams. Required Certifications • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • ServiceNow Certified Implementation Specialist Discovery (CIS-Discovery) • ServiceNow Certified Implementation Specialist Event Management (CIS-EM) or Service Mapping (CIS-SM) Preferred Qualifications • ITIL v4 Foundation or Managing Professional certification. • Industry certifications in specific observability platforms or cloud environments (e.g., AWS Certified SysOps Administrator, Datadog/Dynatrace certifications).