Service Advisor – Automotive

Job Summary We are looking for a customer\-focused and experienced **Service Advisor** to join an automotive dealership/service center in Bahrain. The Service Advisor will act as the main point of contact between customers and the workshop, ensuring a smooth service experience from vehicle reception through to delivery. Key Responsibilities * Welcome customers and professionally handle vehicle service and repair enquiries. * Inspect vehicles with customers and accurately identify and document reported concerns. * Prepare **job cards/work orders** with complete details of customer complaints and required services. * Explain recommended repairs, maintenance requirements, estimated costs, and completion timelines. * Coordinate with technicians and workshop staff to ensure jobs are completed correctly and on time. * Provide customers with regular updates regarding vehicle status and additional repair requirements. * Obtain customer approval before proceeding with additional repairs or work. * Prepare service quotations and invoices in coordination with the workshop/accounts team. * Conduct vehicle handover and explain completed work and recommendations to customers. * Follow up with customers after service to ensure satisfaction. * Handle customer complaints professionally and resolve issues where possible. * Maintain accurate records of customer information, service history, and job status. * Promote additional services, maintenance packages, accessories, and other workshop products where appropriate. * Ensure all customer vehicles are handled according to company quality and service standards. * Coordinate with parts, warranty, and workshop departments when required. * Meet customer satisfaction and service\-related KPIs. Requirements * **2–5\+ years of experience** as a Service Advisor in an automotive dealership, workshop, or service center. * Strong knowledge of **automotive servicing, repairs, maintenance, and workshop operations**. * Good understanding of vehicle components and common mechanical issues. * Experience using **DMS/workshop management systems** is preferred. * Strong customer service and communication skills. * Ability to explain technical issues in a simple and professional manner. * Good sales and upselling skills. * Strong organizational and follow\-up abilities. * Ability to work under pressure in a busy workshop environment. * **Bahrain/GCC automotive experience** is an advantage. * Valid Bahrain driving license is preferred. Pay: Up to BD600\.000 per month Work Location: In person