Recruitment & Customer Service Coordinator

About Us We are a domestic worker recruitment agency specializing in providing reliable recruitment solutions to families and employers in Bahrain. We are seeking a motivated and organized Recruitment \& Customer Service Coordinator to join our team and support the recruitment process from customer inquiry through worker arrival and probation follow\-up. Key Responsibilities * Communicate professionally with clients through phone, WhatsApp, email, and in\-person meetings. * Handle customer inquiries and provide accurate information regarding recruitment services and processes. * Send domestic worker profiles (CVs) to customers and follow up on customer selections. * Maintain and update worker profile databases and CV links regularly. * Coordinate with overseas recruitment agencies and local partners regarding worker availability, documentation, medicals, visas, and travel arrangements. * Monitor and follow up recruitment applications from initial request until worker arrival. * Update customer records, worker records, and application status in the company system. * Prepare daily operational and follow\-up reports. * Follow up contracts, deliveries, probation periods, replacements, and refund cases when required. * Resolve customer complaints professionally and maintain positive customer relationships. * Ensure all customer files, contracts, and supporting documents are properly maintained and organized. * Follow company policies, procedures, and management instructions. Requirements * Excellent communication and interpersonal skills. * Strong customer service mindset and ability to handle difficult situations professionally. * Strong organizational skills with attention to detail and follow\-up. * Ability to manage multiple customers, applications, and tasks simultaneously. * Good computer skills, including Microsoft Word, Excel, Outlook, and general office software. * Ability to draft professional emails and written communications in English. * Ability to work under pressure and meet deadlines. * Professional appearance and conduct. * Previous experience in recruitment, customer service, administration, sales, HR, or related fields is preferred. * Experience working with contracts, documentation, or government\-related processes is an advantage. * Valid Bahraini driving license and personal transportation are preferred. Working Hours The position follows a split\-shift schedule: * 9:00 AM – 1:00 PM * 4:00 PM – 8:00 PM Applicants should be comfortable committing to this schedule on a long\-term basis. What We Look For We are looking for individuals who can: * Build trust and maintain professional relationships with customers. * Communicate effectively with people from different nationalities and backgrounds. * Demonstrate initiative and problem\-solving skills. * Stay organized and ensure no customer, worker, or application is overlooked. * Represent the company professionally at all times. Preferred Qualifications * Experience in recruitment or manpower services. * Experience using CRM, ERP, HR, or recruitment software. * Experience handling customer complaints and service recovery. * Experience coordinating with overseas suppliers or agencies. Pay: BD200\.000 \- BD250\.000 per month Application Question(s): * Are you comfortable working the split\-shift schedule (9 AM–1 PM and 4 PM–8 PM)? * Do you possess a valid Bahraini driving license and access to transportation? * How many years of customer service, recruitment, or administrative experience do you have? * If required, would you be willing to relocate to the company accommodation in Isa Town? * What is your current marital and family status? * Why do you want to work in the recruitment and manpower industry? Work Location: In person