Senior Specialist - Cloud Operation

The Senior Specialist Cloud Operations is responsible for the day-to-day operation, administration, monitoring, and optimization of the organization s cloud environments. The role ensures cloud services remain available, secure, reliable, and cost-efficient , while providing advanced technical support and driving automation and continuous operational improvement. Key Responsibilities • Operate, administer, monitor, and support enterprise cloud platforms and services. • Ensure the availability, stability, performance, and operational readiness of cloud environments. • Monitor cloud infrastructure and proactively identify and resolve performance, capacity, availability, and configuration issues. • Provide L3 technical support for complex cloud incidents, service requests, and change requests, consistent with the responsibilities referenced in your internal material. [Norah Bin...an in chat | Teams] • Perform cloud platform patching, upgrades, maintenance, troubleshooting, and lifecycle activities. [Norah Bin...an in chat | Teams] • Implement automation to improve operational efficiency and reduce repetitive manual activities. • Support cloud security controls, identity and access management, configuration standards, backup, and disaster recovery. • Support incident, problem, and change management activities, including root-cause analysis for recurring or critical issues. • Monitor cloud utilization and support FinOps/cost optimization activities to improve resource efficiency. • Maintain technical documentation, operational procedures, runbooks, and SOPs. Your internal material also specifically identifies operational documentation and SOPs as part of specialist responsibilities. [Norah Bin...an in chat | Teams] • Collaborate with Infrastructure, Cybersecurity, Network, Application, Architecture, and DevOps teams to resolve operational issues and support new solutions. • Support cloud migrations, deployments, configuration changes, and integration with on-premises infrastructure. • Maintain monitoring, alerting, backup, recovery, and high-availability capabilities. • Identify opportunities for continuous improvement in cloud reliability, scalability, security, and operational processes. Qualifications • Bachelor s degree in Computer Science, Information Technology, Computer Engineering , or a related field. • Typically 5 8 years of relevant IT/infrastructure experience , including strong hands-on exposure to cloud operations. • Hands-on experience with one or more major platforms such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP) . Public senior cloud roles similarly emphasize AWS/Azure, cloud infrastructure, monitoring, troubleshooting, security, scalability, and cost efficiency