Senior Product Design Manager

Key Accountability Areas | Key Activities Product Design Product & Design Strategy • Define and drive the product design strategy aligned with HungerStation s product and business priorities. • Translate complex customer and business problems into simple, scalable experiences. • Partner with Product and Engineering leadership to shape product strategy and roadmaps. • Advocate for customer-centric decision-making across the organisation. • Identify experience gaps and opportunities across the end-to-end customer journey. Design Excellence & Consistency • Own and continuously raise the quality bar across HungerStation s digital experiences. • Provide design direction and oversight across multiple product domains. • Establish clear design principles, patterns, and standards that create a consistent HungerStation experience. • Lead the evolution and adoption of HungerStation s design system. • Establish effective design reviews, design QA, and experience-quality processes. • Ensure Design is involved early in discovery and strategic product decisions. Customer Insight & Product Impact • Ensure research, customer feedback, behavioural data, usability testing, and experimentation inform design decisions. • Encourage teams to validate assumptions early and continuously improve experiences after launch. • Partner with Product and Data to measure design impact through conversion, engagement, adoption, retention, customer satisfaction, and usability. • Ensure Design is accountable for measurable customer and business outcomes, not just design output. Cross-Functional Leadership • Partner closely with Product, Engineering, Data, Research, Commercial, Marketing, and Operations. • Facilitate alignment around customer problems, priorities, and solutions. • Present design strategy and recommendations clearly to senior leadership. • Manage conflicting priorities and influence stakeholders across multiple teams. • Stay engaged through implementation to ensure the intended customer experience is delivered. Team Leadership • Lead, coach, and develop a high-performing team of Product Designers. • Set clear expectations around ownership, quality, collaboration, and customer impact. • Develop designers product thinking, craft, business understanding, and stakeholder-management capabilities. • Support recruitment, performance management, career development, and succession planning. • Build a culture of ownership, constructive feedback, collaboration, and continuous improvement. Strategy & Planning • Contribute to the development and execution of the Division s ABCs and OKRs, while ensuring alignment with other Functions' heads. • Make critical decisions that support the Division's strategic and tactical direction. • Establish the plans for the respective functions/teams and provide inputs that support the Division s goals and objectives. • Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time. • Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary. Governance and Resilience • Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. • Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. • Uphold a high-performance working environment and promote HS s values. People Management • Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance. • Participate in the identification and recruitment of key talents for the function. • Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow. • Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives. Budget Management • Manage and own the budgeting cycle and provide input to the budgeting process. • Ensure effective utilization of the function's budget, and report accurately on progress and challenges. • Investigate and propose implementing strategies that result in a positive financial impact for HS. • Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered. • Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks. Disclaimer: This job description is not an exhaustive list of accountabilities and activities. Job incumbents may be required to perform additional job-related tasks and duties as assigned. Knowledge and Experience • 8 -10 years of experience in Product, UX, or Interaction Design, including experience leading and developing design teams. • Proven experience designing complex digital products, ideally within e-commerce, marketplaces, food delivery, mobility, fintech, or similar consumer platforms. • Strong expertise in user-centred design, product discovery, prototyping, usability testing, and design systems. • Strong product thinking and ability to combine customer insights, data, experimentation, and business context. • Proficiency in Figma and modern product-design workflows. • Strong portfolio demonstrating design leadership, complex problem-solving, and measurable product impact. • Excellent communication, stakeholder management, and ability to influence senior leadership. • Experience working closely with Product, Engineering, Data, and business teams in fast-paced technology organizations. Education and Certifications • Bachelor s degree in Product Design, User Experience (UX) Design / Interaction Design or a relevant field is required. • Master s degree in a relevant field is preferred.