Sales Operations Manager

Department: Sales Operations Reports to: Sr. Management Location: Dubai, UAE Employment Type: Full-Time Company: Cl dor Consulting Role Overview The Sales Operations Manager owns the day-to-day running of the sales function for the company s Dubai development portfolio. This role sits between sales strategy and execution: it ensures every unit in every project is correctly listed, priced, released, reserved, contracted, and collected on with full visibility for leadership at all times. The role is operational and process-driven, not purely a quota-carrying sales role; success is measured by the accuracy, speed, and control of the sales engine, not by individual deal-closing alone. Responsibilities: 1. Daily Sales Operations Management Oversee the day-to-day sales desk across all active and pipeline projects, ensuring daily reservations, bookings, and unit blocks are processed accurately and within SLA. Maintain and control the master inventory sheet (unit status: available, held, reserved, sold, cancelled) across all projects in real time. 2. Sales Process, Systems & CRM Governance Own the end-to-end sales process map: enquiry reservation SPA (Sale & Purchase Agreement) Oqood registration handover, ensuring each stage has clear owners and turnaround times. Administer the CRM (e.g. Salesforce, Property Shop Investment, or equivalent) data integrity, user access, automation of reservation-to-contract workflows, and dashboard accuracy. Standardise and maintain sales documentation templates: reservation forms, SPAs, addenda, payment schedules. Continuously identify process bottlenecks and drive automation/efficiency improvements across the sales cycle. 4. Payment Plans, Collections & Finance Coordination Own the collections tracker for all sold units, monitoring instalment due dates against the agreed payment plans. Coordinate with Finance on overdue accounts, payment plan restructuring requests, and cancellation/re-sale of defaulted units. Ensure milestone-linked payment triggers (construction-linked plans) are validated against project progress certificates before invoicing. 6. Reporting, Forecasting & MIS Produce and own the daily/weekly/monthly sales operations reports: bookings, cancellations, collections, inventory ageing, and sales funnel conversion. Deliver accurate cash forecasts to leadership and Finance for cash flow and board reporting. 7. Regulatory Compliance & Documentation Ensure all sales transactions comply with RERA (Real Estate Regulatory Agency) and Dubai Land Department (DLD) requirements, including Oqood registration and escrow account rules (Law No. 8 of 2007). Maintain audit-ready transaction files and coordinate periodic compliance reviews with Legal and external auditors. 8. Cross-Functional Coordination Act as the operational bridge between Sales, Marketing, Legal, Finance, and Project/Construction teams to keep inventory, pricing, and handover timelines aligned. Support Customer Experience/After-Sales with a smooth handover of client and unit data post-SPA. • Bachelor's degree • 3- 5+ years of progressive experience in real estate developer sales operations , with at least 1-2 years in a managerial/leadership. • Proven experience within the Dubai/UAE real estate development market is essential, including exposure to both off-plan sales cycles. • Demonstrated track record managing large sales inventories, broker networks, and multi-project sales operations simultaneously. • Proficiency in real estate CRM platforms (e.g., Salesforce, Zoho) and advanced Excel/data reporting . • Strong analytical skills, comfortable building and interpreting sales funnels, absorption analysis, and collections trackers. • Strong working knowledge of DLD processes Oqood registration, escrow account regulations, title deed transfer, and off-plan sales law. • Strong operational leadership with the ability to manage multiple projects, teams, and stakeholders under tight timelines. • Excellent stakeholder management comfortable working across Sales, Legal, Finance, Marketing, and senior leadership. • Attention to detail and process discipline, balanced with commercial judgment. • Strong negotiation and conflict-resolution skills for broker, buyer, and internal escalations. • Fluent English required; Arabic is a strong advantage.