Sales & Operations Lead

Kids Zone has been Dubai families' favourite place to play, learn and celebrate since 2009, at Souk Al Bahar next to Dubai Mall. We run birthday parties, an indoor play area, the Ready for School Playgroup, workshops, Drop & Shop childcare and corporate events, and we are now growing through franchising. We are looking for a hands-on Sales & Operations Lead who owns the results. This is not a desk job: you are on the floor, on the phone with parents, closing bookings and leading the team by example. You will drive the centre's monthly revenue targets across all our services, keep the sales pipeline moving, and make sure the centre runs to a high standard every single day. What you will own: • Monthly revenue targets across parties, play, playgroup, workshops, Drop & Shop and corporate events • The sales pipeline: every enquiry followed up, converted or closed with a reason, using our CRM and AI tools • Daily operations: opening and closing standards, scheduling, safety, cleanliness and brand standards • Leading and coaching a team of 6 to 8 by example, with clear daily priorities and weekly reviews • Handling enquiries and closing bookings yourself, especially the bigger parties and corporate events • Corporate, school and community partnerships that bring repeat business • A weekly report to the owner: what moved, what didn't, and your plan for next week • Who we are looking for: • A proven target achiever: you have worked to monthly sales or revenue targets and can show how you performed (for example % of target achieved, growth you delivered) • 3+ years leading teams in family entertainment, leisure, hospitality, retail or education, ideally in the UAE • Strong with numbers, reports and a CRM, and calm on a busy weekend floor • Warm, patient and reassuring with parents and young children; child safety and safeguarding matter to you • Comfortable with evening closing shifts and weekends (we are open 365 days a year) • Fluent English; Arabic is a plus • What we offer: • Fixed salary plus a monthly performance bonus linked to growth • Visa and benefits • Real ownership and direct access to the owner: fast decisions, no bureaucracy • Room to grow into a bigger role as Kids Zone franchises • Immediate start preferred. Apply below with your CV. Appl y on