Sales Advisor (Used Car Sales)

Role Overview: The Sales Advisor is responsible for driving used vehicle sales at CARIVA by guiding customers through the buying journey — from vehicle assessment and recommendation through to negotiation, financing coordination, and after-sale follow-up. The role requires a self-driven, customer-focused individual who can build trust quickly, close deals effectively, and contribute to the dealership's marketing and inventory efforts. Key Responsibilities: Sales & Customer Engagement • Engage potential buyers in person, by phone, and online, actively listening to understand their budget, needs, and preferences to recommend the most suitable vehicles from inventory • Deliver confident, well-structured sales pitches that highlight each vehicle's value proposition and address customer objections • Negotiate pricing, trade-in values, and financing/payment options with customers, balancing flexibility with the dealership's profit margin targets • Guide customers through the entire buying journey — from inquiry and test drive to final paperwork — ensuring a smooth, positive experience that builds trust and encourages referrals Vehicle Assessment & Inventory Management • Conduct thorough, hands-on assessments of used vehicles, inspecting condition, mileage, and service history to accurately determine value and ensure transparency with customers • Maintain an accurate, well-organized inventory record, regularly updating availability, condition, and pricing status for internal tracking and customer inquiries Marketing & Market Awarenes s • Support marketing initiatives by promoting vehicle listings on social media and online platforms, and participating in local events to help generate leads • Monitor market trends, competitor pricing, and promotional activity to help position CARIVA’S inventory and offers competitively Transaction & Documentation • Coordinate with the finance team to facilitate smooth transaction processing, ensuring all sales documentation and paperwork are completed accurately and on time Customer Retention & Relationship Management • Conduct structured post-sale follow-ups to gather feedback, resolve concerns, and nurture long-term customer relationships that support repeat business and referrals Tools & Efficiency • Apply basic AI tools (e.g. for vehicle research, marketing content, or customer follow-up messaging) to work more efficiently and stay responsive to leads Skills and Qualifications: • Bachelor's degree in Business, Marketing, or Automotive-related field • Minimum 2 years of experience in used automobile sales, preferably in a used car showroom environment • Proven track record of achieving and exceeding sales targets • Strong knowledge of automotive industry standards, vehicle specifications, and market trends • Fluency in English required; spoken proficiency in Malayalam and Hindi required • Excellent communication and interpersonal skills, with the ability to build trust and rapport • Go-getter attitude with a competitive, results-oriented mindset; able to work independently and within a team • Strong negotiation skills with a resourceful, scrappy approach to overcoming sales obstacles • Basic working knowledge of AI tools for everyday sales/admin tasks • Proficiency in CRM software for managing leads and customer information • Valid UAE driver's license required