Rooms Division Manager

KEY RESPONSIBILITIES • Oversee all Rooms Division operations, including Front Office, Housekeeping, Guest Relations, Concierge, Reservations, and Laundry, ensuring seamless service delivery and brand standards. • Drive guest satisfaction by monitoring feedback, online reviews, and guest satisfaction scores, and implementing action plans to continuously improve the guest experience. • Work closely with the Revenue and Sales teams to maximize occupancy, ADR, and RevPAR through effective inventory management, upselling, and pricing strategies. • Prepare and manage the Rooms Division budget, forecasts, and variance analyses, controlling labor and operating costs while maintaining service quality. • Ensure rooms and public areas meet the highest standards of cleanliness, maintenance, and presentation in coordination with Engineering. • Recruit, train, coach, and develop Rooms Division teams, conducting performance reviews and fostering a culture of service excellence and accountability. • Ensure compliance with local regulations, health and safety standards, security procedures, and company policies across all Rooms departments. • Support pre-opening or seasonal ramp-up activities, including departmental setup, SOP development, system configuration, and team onboarding. • Handle VIP arrivals, group movements, and escalated guest concerns with professionalism and discretion. • Provide operational insights and recommendations to hotel management to support decision making. EXPERIENCE & SKILLS • Bachelor's degree in Hospitality Management, Business Administration, or a related field (or equivalent experience). • 5 years of Rooms Division experience in hospitality, with at least 2 years in a managerial or supervisory role (e.g., Front Office Manager or Executive Housekeeper). • Strong knowledge of Front Office and Housekeeping operations, brand standards, and guest service best practices. • Solid understanding of revenue management principles, budgeting, and departmental cost control. • Experience in pre-opening phases or project setup is a significant advantage. • High proficiency in hotel systems (PMS such as Opera, housekeeping and guest feedback platforms) and Microsoft Office. • Fluent in English; Arabic is an advantage. Bachelor's degree in Hospitality Management, Business Administration, or a related field (or equivalent experience). 5 years of Rooms Division experience in hospitality, with at least 2 years in a managerial or supervisory role (e.g., Front Office Manager or Executive Housekeeper). Strong knowledge of Front Office and Housekeeping operations, brand standards, and guest service best practices. Solid understanding of revenue management principles, budgeting, and departmental cost control. Experience in pre-opening phases or project setup is a significant advantage. High proficiency in hotel systems (PMS such as Opera, housekeeping and guest feedback platforms) and Microsoft Office. Fluent in English; Arabic is an advantage.