Rider onboarding, training and incubation

Key Accountability Areas Rider Onboarding • Acquire new riders to serve business needs. • Monitor 3PL KPIs and performance. • Support 3PL companies with their issues and obstacles. • Prepare and implement a full logistical plan for new expansions of the company's services. • Liaise regularly with business management in order to understand ongoing business activities and developments and the implications this will have for coordinated logistics provision. • Prepare and analyze performance reports in order to ensure that the management has the relevant information needed to support strategic decision-making. • Resolve critical logistics problems that are related to the distribution of supply vs demand. • Manage onboarding queue for shops with internal stakeholders and ensure processes are aligned and followed. • Develop, maintain, and modernize localized training curricula for riders and 3PL operators covering operational efficiency, app usage, customer etiquette, and safety. • Champion the deployment of training materials via HungerStation Learning Management System (LMS) for remote, on-demand education. • Establish and scale partnerships with external institutions. • Measure training efficacy through satisfaction scores and performance data. • Follow daily operations relating to the job to ensure work continuity. • Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards . • Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner. Governance and Resilience • Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. • Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost-effectiveness, and productivity enhancement. • Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions. Qualifications Knowledge and Experience • Negotiation skills. • Project Management. • Creativity and critical thinking. • Problem-solving and decision making. • Analysis and reporting skills. Education and Certifications • Bachelor s Degree in a relevant field is required.