Reservations Agent

The Reservations Agent is responsible to materialize the maximum number of requests and reservations. The job of Reservations Agent is executed satisfactorily when: • Kempinski Reservation standards are implemented and complied to. • All relevant data is entered and maintained in the systems in a timely and accurate manner. • Data is reviewed on an ongoing basis. • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability. • Ensure clients satisfaction and adherence to Kempinski service standards. • Follow internal credit policy. • Follow up on lost business and bring information about them to the knowledge of the department superiors. • Spot-check reservations made the previous day and check all VIP arrivals. • Test calls LQA / IFH results > 85%. • Follow the internal up-sell programme for Reservations department. • Perform any other duties as assigned to them by management. • Knowledge of either Fidelio V6 or Opera PMS is imperative • Demonstrate energy and enthusiasm • Excellent oral and written skills in English additional language is an advantage • Ability to investigate systems malfunctions or user-input errors • Knowledge of either Fidelio V6 or Opera PMS is imperative • Demonstrate energy and enthusiasm • Excellent oral and written skills in English additional language is an advantage • Ability to investigate systems malfunctions or user-input errors