Relationship Executive – Emirati with Family Book

Relationship Executive – UAE Nationals Location: Dubai, United Arab Emirates (UAE) Job Function: Banking / Customer Service / Branch Operations Employment Type: Full-Time Job Overview The company is India's International Bank and one of the country's leading public sector banks, invites applications from UAE Nationals holding a valid Family Book for the position of Relationship Executive across its UAE operations. The selected candidate will support branch banking operations, customer relationship management, account opening and maintenance, KYC/AML compliance, digital banking services, and business development activities. Eligibility Criteria • Nationality: UAE Nationals only • Family Book: Mandatory • Qualification: Bachelor's degree / Graduation • Age Limit: Below 40 years • Location: UAE Key Responsibilities 1. Customer Service & Relationship Management • Assist branch customers and understand their banking requirements. • Provide accurate information about banking products, services, charges, procedures, and turnaround times. • Resolve routine customer queries and complaints or escalate them to the appropriate authority. • Maintain professional, courteous, and confidential customer interactions. 2. Account Opening & Maintenance • Process current, savings, salary, and other permitted account-opening requests. • Verify customer documents and ensure completeness of account-opening forms. • Process changes to customer details, signatures, contact information, and account mandates. • Handle account closures in accordance with bank procedures. 3. KYC, AML & Regulatory Compliance • Ensure proper Know Your Customer (KYC) and Customer Due Diligence (CDD) documentation. • Conduct required customer identification and compliance checks. • Identify and escalate unusual or suspicious activities to the designated officials. • Ensure customer records are updated within prescribed timelines and maintain strict confidentiality. 4. Cards & Digital Banking Services • Process requests related to debit/credit cards, PINs, replacement cards, and associated services within delegated authority. • Assist customers with internet and mobile banking registration. • Address routine ATM and debit-card service issues and escalate technical matters when necessary. 5. Documentation & Record Keeping • Maintain accurate customer documentation and records. • Verify signatures, forms, supporting documents, and system records. • Ensure incomplete or improperly authorised requests are not processed. 6. Branch Operations & Internal Controls • Follow the bank's standard operating procedures, maker-checker controls, and internal policies. • Process transactions and service requests within delegated authority. • Report operational irregularities, suspected fraud, system issues, and control breaches promptly. • Cooperate with Internal Audit, Compliance, Risk, and regulatory inspections. 7. Customer Due Diligence & Risk Awareness • Exercise due care when handling high-risk customers, unusual transactions, or documentation discrepancies. • Adhere to established controls and banking policies. • Escalate exceptions and policy deviations to the Branch Manager or authorised officer. 8. Sales & Business Development • Identify customer needs and provide information about suitable banking products. • Generate leads and referrals for deposits, remittances, and other banking products. • Promote relevant services responsibly and in accordance with bank policies.