Pay: 4000(SAR) per month Job description: KEY RESPONSIBILITIES 1. Front Desk: Inform relevant technicians of the client’s arrival with treatment details and timings Ensure communication is accurate throughout the branch and that all documents and systems reflect the correct situation of the branch Receive and greet visitors in an efficient, tactful and courteous manner Maintain adequate cash in drawer. Assisting in the closing of the Branch and daily sales cash collection and ensuring they are accurately administered and completed. Understands the customer (both external and internal) / phone and face to face, builds strong collaborative customer relationships and builds customer trust and confidence Record delays of treatment with accuracy Have full knowledge of Front Desk SOPs 2. Computer bookings: Ensure the booking system is managed effectively with scheduling, reconfirmations and follow ups of client appointments changing colours in the phorest system Check out clients after appointments and ensure that the actual treatment is recorded in the system. Ensure accurate client details are maintained and updated on a regular basis Sign the waiting list Manage lunch blocking of the therapists Check if skills of therapists are updated Blocking of therapist leave and identify shortage if any Money collector: Maintain the checklists and SOP’s of the reception area Fully conversant with all pricing structure and promotional details. Use appropriate money collector language at all time Have full knowledge of Money Collector SOPs 3. Client/colleague interactions: Provide a full reception service for staff and clients Handle customer queries and appointments and ensure response/ reconfirmation is given within the decided timeframe. Record customer complaints and inform the Branch Manager Actively promote BBL services and retail. Ensure the branch ambience is maintained.
Pay: 4000 (SAR) per month Job description: KEY RESPONSIBILITIES 1. Front Desk: Inform relevant technicians of the client’s arrival with treatment details and timings Ensure communication is accurate throughout the branch and that all documents and systems reflect the correct situation of the branch Receive and greet visitors in an efficient, tactful and courteous manner Maintain adequate cash in drawer. Assisting in the closing of the Branch and daily sales cash collection and ensuring they are accurately administered and completed. Understands the customer (both external and internal) / phone and face to face, builds strong collaborative customer relationships and builds customer trust and confidence Record delays of treatment with accuracy Have full knowledge of Front Desk SOPs 2. Computer bookings: Ensure the booking system is managed effectively with scheduling, reconfirmations and follow ups of client appointments changing colours in the phorest system Check out clients after appointments and ensure that the actual treatment is recorded in the system. Ensure accurate client details are maintained and updated on a regular basis Sign the waiting list Manage lunch blocking of the therapists Check if skills of therapists are updated Blocking of therapist leave and identify shortage if any Money collector: Maintain the checklists and SOP’s of the reception area Fully conversant with all pricing structure and promotional details. Use appropriate money collector language at all time Have full knowledge of Money Collector SOPs 3. Client/colleague interactions: Provide a full reception service for staff and clients Handle customer queries and appointments and ensure response/ reconfirmation is given within the decided timeframe. Record customer complaints and inform the Branch Manager Actively promote BBL services and retail. Ensure the branch ambience is maintained.
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