Receptionist

As a Receptionist at SO/ Ras Al Khaimah, part of the All-Inclusive Collection , you will be the first point of contact for all guests, ensuring a welcoming, efficient, and seamless experience. You will handle check-ins and check-outs, provide information about the hotel, and assist with guest requests while reflecting the bold, playful, and stylish identity of the SO/ brand. Key Responsibilities: • Welcome and greet guests warmly, creating a positive first impression of the hotel. • Handle guest check-in and check-out processes accurately and efficiently. • Manage reservations, room assignments, and updates using the Property Management System (PMS). • Respond promptly and professionally to guest inquiries, requests, and complaints. • Provide information about hotel facilities, services, promotions, and local attractions. • Coordinate with housekeeping, bell, and concierge teams to ensure smooth guest experiences. • Maintain accurate records of guest information, billing, and payments. • Handle cash, credit card transactions, and POS operations accurately. • Assist in managing VIP guests and special requests to enhance guest satisfaction. • Uphold professional appearance, grooming, and SO/ brand service standards at all times. • Ensure compliance with health, safety, and hygiene policies at the front desk. • Promote hotel services, packages, and special offers to guests to enhance the overall experience and revenue. • Support the Front Office Supervisor and Manager with daily reporting, audits, and administrative tasks as required. Previous experience as a receptionist or front office agent in luxury hotels or resorts preferred. Strong communication and interpersonal skills with a guest-focused approach. Excellent organizational skills and attention to detail. Knowledge of PMS systems, reservations procedures, and front office operations. Ability to multitask and work efficiently in a fast-paced environment. Professional appearance, confident demeanor, and alignment with SO/ brand standards. Fluency in English; additional languages are advantageous. Problem-solving skills and the ability to handle guest complaints tactfully. Flexible to work shifts, including weekends and holidays.