Receptionist

As a ROKA Reservationist, you'll be at the heart of our guest experience. You'll create memorable moments, embody our vibrant restaurant energy, and play a crucial role in maintaining the high standards that define the Roka experience. ROKA is a collection of contemporary Japanese Robatayaki restaurants. First launched in 2004 in London, our collection has grown to include five venues in the Middle East in Dubai, Riyadh, Jeddah, Bahrain & Kuwait. ROKA embodies the spirit of coming together and sharing a collective dining experience, (RO) symbolises the atmosphere and (KA), the heat of fire from the Robata. Roka is proud to be part of the Azumi collection. Life at ROKA At ROKA, we're more than a restaurant we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values: • Honor the Mastery - we celebrate every detail, always striving for perfection putting pride in everything we do • Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness • Embrace the Energy - we bring passion and positivity to everything we do Main Duties Your key responsibilities will include: • Provide a warm and professional interaction with all guests by phone and email, ensuring their first impression reflects the restaurant s high standards • Handle bookings efficiently and accommodate special requests or preferences to enhance the guest experience • Maintain up-to-date knowledge of the restaurant's menus, promotions, and daily operations to confidently assist guests • Liaise with the front-of-house and kitchen teams to ensure seamless service and transparent communication • Support reception team as per requirements What We Look For Our ideal candidate embodies our values and the following: • A genuine love for culinary experiences & a passion for Japanese cuisine • Proven experience as Reservationist in a luxury high-volume restaurant or similar • A natural team player who is at home working in sync with a large team • Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences • A genuine love for culinary experiences & a passion for Japanese cuisine • Proven experience as Reservationist in a luxury high-volume restaurant or similar • A natural team player who is at home working in sync with a large team • Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences