• Register and process check in for all arrivals.
• Handle guest check outs efficiently and professionally.
• Update guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure.
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message, mail and package to Guests.
• Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to എങ്ങനെ handle each.
• Handle safe deposit boxes in a accordance with policies and procedures.
• Report any unusual occurrences or requested to manager.
• Be aware of the hotel accident Prevention Policies.
• Ensure the cleanliness and neatness of front office area.
• Ensures that all guests are greeted on arrival & departure of the hotel.
• Review logbook, verify outstanding and follow up pending. Identify if any special assignment for the daily.
• Check Hotel situation, occupancy, functions, groups, VIPs.
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
• Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
• Review and update Logbook
• Check equipment's.
• Be Smart, well-groomed and maintain a friendly and cheerful disposition all the times.
• Oversee the day-to-day operations.
• Report regularly on happening to Asst. FO/FOM.
• Fire Procedure.
• First Aid Procedures.
• Handle guest complaints and report to manager.
• University Degree in Hotel Management
• Minimum 1 year in a similar role in 4-5 star Hotel
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