Quality Manager

DESIGNATION: QUALITY MANAGER • Implementation of the quality system and ensuring that all quality assurance measures are followed. • Responsible for achieving desired quality in the Product as per the specifications. • Oversee the development and implementation of quality control testing protocols to ensure products meet specified standards. • Investigations into non-conformities, defects, and customer complaints to identify root causes and implement corrective and preventive actions (CAPA). Keep a close watch on non-conformance and its resolution. Lead root-cause analysis using appropriate methods such as 5 Why, Fishbone or 8D, according to the issue and risk. • Facilitate and lead quality improvement projects using tools like Six Sigma, Lean, or other quality methodologies to drive process enhancements. • Interact with Liaoning with external quality inspectors and preparation of IC’s. • Maintaining all quality records as per ISO. • Co-ordinating with the Marketing team for FAT, Routine Test • Implement, maintain and continually improve the quality system and ensure that approved quality assurance measures and procedures are followed. • Incoming raw materials inspection, Oversee the inspection and testing of incoming raw materials, components, and purchased products to verify compliance with quality specifications. • In-process inspection and clearance. • Corrective & preventive actions on non-conforming product and customer complaints • Approvals of related certificates like government authorities. • Preparation of quality plans (ITP, FAT, Internal Test Reports/In-process, Final) • Maintaining all quality records for FG/In process/RM/Calibration/Efficiency • Maintain all traceability records. • In process inspection and clearance. • RM inspection (RM Testing) • Prepare Daily Testing Report Internal and External. • Maintaining the test equipment’s and its calibration report • Provide training on quality principles, processes, and tools to employees at all levels of the organization • Handling customer complaints and its resolution. • First Time Right – FTR achievement • Preparation of Clause-wise compliance to Tenders. • Work closely with customers to address quality concerns, provide quality documentation, and ensure customer satisfaction. • Optical and Mechanical Testing (Internal & during Customer Inspection) • Safety & Statutory compliances Roles and Responsibilities • Maintain quality records and documented information in accordance with the applicable ISO system and AFOC document-control requirements. • Coordinate approvals and certificates required by government authorities and other relevant bodies. • Adhere to work schedules and to monitor production as per plan. • Prepare and maintain Inspection and Test Plans (ITPs), Factory Acceptance Test (FAT) plans, internal test reports, in-process inspection reports and final test reports. • Coordinate with Sales/Marketing and customers for FAT, routine tests, customer witnessing and external inspection. • Liaise with external quality inspectors and prepare Inspection Certificates (ICs) and other required quality documentation. • Work closely with customers to address quality concerns, provide required quality documents and support customer satisfaction. • Prepare daily internal and external testing reports and communicate significant failures or delays to the relevant departments • Lead and maintain the Quality Management System (QMS) and ensure that incoming raw materials, in-process production, finished fiber-optic cables, testing activities and quality records comply with approved customer specifications, datasheets, BOMs, inspection plans and applicable requirements. MINIMUM RECORDS TO MAINTAIN • Approved Documents revision history. • Incoming material inspection reports, supplier certificates, lot identification and supplier NCRs. • First-piece and in-process inspection records by stage and production order. • Applicable optical, dimensional, mechanical, environmental and material test reports. • Calibration/verification certificates, equipment status records and intermediate-check records. • NCR, disposition, rework, scrap, customer complaint, root-cause and CAPA records. • FAT/customer witness reports, inspection certificates, final release records and quality dossiers. • Training/competency records, audit findings, KPI trends and management-review inputs. • Finished goods drum traceability, marking/packing checks and dispatch quality documents. Roles and Responsibilities • Root Cause Analysis (8D or 5 Why) • Audit of SOP compliance • MIS reports, analysis and when required • fiber optic cable • First Pass Yield (FPY) • Final Inspection Report • Customer Complaint Report • CAPA Report • Rework Report • Scrap Analysis • Defect Pareto • Process Capability (Cp/Cpk)