We are seeking an experienced PSD Team Leader to provide effective leadership, technical guidance and operational support within a fast-paced service environment. The successful candidate will lead a team of specialists, coordinate daily activities and ensure that work is delivered safely, efficiently and to the required quality standards. You will allocate workloads, monitor progress, manage priorities and act as the main point of escalation for complex issues, ensuring that customer and business requirements are consistently met.
Key responsibilities include coaching and developing team members, conducting regular performance reviews and supporting recruitment, onboarding and training activities. You will establish clear objectives, track service levels and productivity, identify opportunities for process improvement and implement practical solutions to enhance efficiency. The role will also involve maintaining accurate records, preparing operational reports, contributing to planning and resource management, and collaborating with other departments and stakeholders to resolve issues and deliver agreed outcomes. You will be expected to promote a positive team culture, encourage knowledge sharing and ensure that all relevant policies, procedures and compliance requirements are followed.
Applicants should have proven experience leading a technical, operational or service-focused team, together with the ability to manage competing priorities in a structured and professional manner. Strong communication, decision-making and problem-solving skills are essential, as is the confidence to provide constructive feedback and manage performance when required. Experience with workflow management systems, reporting tools and continuous improvement methods would be advantageous. You should be organised, approachable and adaptable, with a strong commitment to service quality, teamwork and professional development. The ability to analyse information, explain complex matters clearly and build effective relationships at all levels is also required.
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Client of PENTABELL · Al Madina Al Munawarah - Saudi Arabia
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