Operations Support Associate

Watch the queues: Monitor pay-in and payout transactions every day using the internal dashboards and monitoring tools. Catch and flag: Spot, document, and escalate anomalies, failures, delays, or suspicious patterns to the Operations Lead. Help merchants in: Give first level integration support: onboarding checklists, credential setup, and basic troubleshooting. Support reconciliation: Match data, log discrepancies, and prepare reports for settlement and reconciliation. Keep clean records: Maintain accurate logs of every transaction you monitor and every support action you take. Follow the playbook: Stick to the procedures for transaction handling, escalation, and documentation. They exist for a reason. Talk to merchants: Handle routine integration queries clearly, under the guidance of the Operations Lead. Experience: 1 to 3 years in payment operations, banking operations, or a related technical support role. Domain knowledge: A basic understanding of payment flows, and the ability to read transaction logs and dashboards, handle merchant integration, and support reconciliation. Technical skills: Comfortable with spreadsheets, ticketing tools, and internal monitoring systems. Attention to detail: Seriously accurate in data entry, transaction review, and reconciliation. Problem solving: Able to follow a troubleshooting framework and know when to escalate rather than resolve alone. Communication: Clear writing for merchant messages and internal notes.