Operations Manager – Cafe Shop

At Cup of Joe, we pride ourselves on delivering a warm and memorable café experience to every guest. With a growing number of branches, we are looking for a dedicated **Operations Manager** to oversee daily operations, support staff development, and help drive our business to new heights. **Key Responsibilities:** * Oversee daily operations of multiple cafe branches * Ensure all branches meet service, cleanliness, and quality standards * Monitor inventory, procurement, and supplier relationships * Hire, train, and evaluate store staff and supervisors * Set sales targets and analyze performance reports * Implement strategies to improve efficiency and profitability * Manage shift schedules and ensure proper staffing coverage * Handle customer complaints escalated beyond the store supervisor level * Ensure compliance with health, safety, and food handling standards * Collaborate with marketing and senior management on campaigns and promotions **Qualifications:** * Proven experience as a Cafe/Restaurant Operations Manager or similar role * Strong leadership, communication, and organizational skills * Knowledge of cafe operations, POS systems, and food safety standards * Ability to multitask and manage multiple branches or teams * Fluent in English; Arabic is an advantage Job Type: Full\-time Work Location: In person