Operations & Expansion Manager

**KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES** **General** Daily Operations · Oversee and manage the daily operations of multiple branches, ensuring smooth and efficient service delivery. · Monitor daily performance, sales, and expenses across all locations. · Ensure operational standards, cleanliness, and service quality are consistently maintained. · Develop and implement operational procedures to improve efficiency and customer satisfaction. Staff Management \& Development · Manage and supervise all staff members, including recruitment, interviews, and training of new employees. · Prepare work schedules, attendance, and leave plans to ensure adequate staffing levels. · Conduct regular performance evaluations and provide coaching and feedback to staff. · Foster a positive and motivated work environment to maximize employee productivity and retention. Maintenance, Equipment \& Suppliers · Oversee maintenance and repair of equipment and facilities across all branches. · Manage relationships with suppliers and vendors to ensure timely and cost\-effective procurement. · Monitor inventory levels and ensure availability of necessary supplies and materials. Customer Experience · Handle customer complaints and inquiries professionally and resolve issues promptly. · Continuously improve service quality based on customer feedback and industry best practices. · Implement initiatives to enhance the overall customer experience and loyalty. Sales \& Financial Performance · Monitor sales, expenses, and daily performance metrics to identify areas for improvement. · Develop and implement ideas and plans to increase sales, reduce costs, and minimize waste. · Prepare and present clear monthly reports to the business owner, covering operational performance, sales, expenses, and recommendations. Expansion \& Strategic Growth · Supervise the opening and operation of future branches, including site selection, setup, staffing, and launch. · Develop strategic plans for business expansion and growth. · Identify new business opportunities and market trends to stay competitive. **BACKGROUND, QUALIFICATIONS \& EXPERIENCE** **Qualifications** · Strong experience in daily operations and managing multiple branches. · Experience in staff management, recruitment, and training. · Strong leadership, disciplined, and well\-organized personality. · Ability to make decisions and solve problems independently without constant supervision. · Experience in increasing sales and reducing costs and waste. · Strategic thinking for development and expansion. · Proficiency in preparing reports and using management systems. · Previous experience in car wash operations or multi\-branch service businesses is preferred. · Fluency in both Arabic and English is preferred. · A valid driving license in Bahrain is preferred. **Skills** · Strong leadership and team management abilities. · Excellent communication and interpersonal skills. · Problem\-solving and decision\-making capabilities. · Strong organizational and time management skills. · Financial acumen with the ability to monitor budgets and expenses. · Strategic planning and business development mindset. · Customer\-focused approach with attention to service quality. · Proactive and results\-oriented attitude. · Ability to work independently and take full ownership of operations. Work Location: In person