Night Shift Supervisor - Arabic Speaker in Front Office Department

· Conduct a thorough night audit, including balancing daily transactions, verifying room rates and taxes, and reconciling accounts receivable. · Prepare and analyse daily reports, such as room revenue, occupancy rates, and other key performance indicators. · Identify and resolve any discrepancies or errors in the system. · Identify and resolve any discrepancies or errors in the system. · Ensure timely and accurate posting of all transactions. · Assist guests with check\-in, check\-out, and other inquiries during the late\-night shift. · Handle guest complaints and resolve issues promptly and professionally. · Provide exceptional customer service to ensure guest satisfaction. · Supervise and coordinate the work of the night audit team, ensuring efficient operations. · Train and develop team members on night audit procedures and guest service standards. · Maintain a secure and safe environment for guests and staff during the night shift. · Handle VIP guests as required. · Handle group bookings as required. · Assist guests with SBEC membership details, queries and enrolment as required. · Be the first line of defence to handle guest queries and resolve issues in a timely and professional manner. · Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs. · Ensure all department level billing, cashiering and cash float procedures are strictly adhered to. · Be available to address issues with regard to charge disputes and discrepancies when required. · PABX supervision duties: o Review hotel arrivals, departures and in\-house reports to ensure all Telephone Operators are aware of VIP guests, group bookings, privacy messages, aliases and other reservations requiring special attention. o Update the emergency contact list each shift to ensure all Manager on Duty extensions are accurate and in working order. o Ensure all phone calls are picked up within 3 rings. o Ensure all phone calls are efficiently and properly transferred to their appropriate destinations according to established standards and procedures. o Ensure all guest requests are properly logged and communicated according to established standards and procedures. o Ensure all wake\-up call requests are logged and carried out according to established standards and procedures. o Ensure all systems are in place for handling emergency situations. T o Troubleshoot telephone problems where appropriate. · Ensure all Business Centre activity is accurately managed. · Conduct routine inventory taking to ensure stock levels for operating equipment and other items are up to par for your department. · Be actively involved in the training and induction for new Employees in your department. · Deliver training programmes as required and coordinate training tasks with the HR department and trainers. · Coach Line Employees in service standards to ensure operating procedures are adhered to. · Communicate potential issues with regard to Employee misconduct and potential disciplinary action to your Manager. · In the absence of your Manager, coordinate department briefings and provide ongoing communication to Line Employees regarding new policies, programmes and procedures. · Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein. Work Location: In person