Night Auditor

**Job Summary** We are seeking a reliable and detail\-oriented **Night Auditor** to manage our overnight front desk operations and perform daily financial reconciliation. In this role, you will be responsible for welcoming overnight guests, handling late check\-ins/check\-outs, verifying room charges, and running the daily End\-of\-Day audit in our Property Management System (PMS) to balance the hotel’s daily accounts for management. **Key Responsibilities** **Financial \& Audit Duties** * **End\-of\-Day Audit:** Execute the daily "End of Day" system rollover in the PMS, posting overnight room rates and taxes to active guest accounts. * **Revenue \& Ledger Reconciliation:** Verify and balance daily credit card processing, cash turn\-ins, food and beverage postings, and city ledger accounts. * **Discrepancy Resolution:** Identify and resolve discrepancies in room status (occupied vs. vacant), rate overrides, house accounts, or unpaid balances. * **Daily Reporting:** Generate, review, and distribute daily financial summary reports (occupancy rate, ADR, RevPAR, and revenue exceptions) to upper management and accounting for the upcoming business day. **Guest Services \& Front Desk Operations** * **Overnight Front Desk Management:** Process late arrivals, early departures, walk\-ins, and handle all guest inquiries or complaints with exceptional hospitality. * **Reservations \& Call Handling:** Manage incoming phone calls, take overnight reservations, and update booking details. * **Manager on Duty:** Act as the primary on\-site point of contact overnight, handling guest emergencies, noise complaints, or facilities issues promptly. **Safety \& Security** * Perform periodic security rounds of the property (lobby, corridors, parking lot) to ensure safety and restrict unauthorized access. * Follow emergency protocols in case of fire, medical situations, or power outages. **Key Qualifications \& RequirementsEducation \& Experience** * High school diploma or equivalent (Associate/Bachelor's degree in Hospitality or Finance is a plus). * **Experience:** \[1–2\+] years of experience in hotel front desk operations, night auditing, or cash handling. **Skills \& Competencies** * **PMS Knowledge:** Hands\-on experience with hotel management systems like Opera, Cloudbeds, Fivestar, Maestro, or similar. * **Numerical \& Accounting Aptitude:** Comfort working with basic bookkeeping, data entry, and financial spreadsheets (Microsoft Excel). * **Independent Problem Solving:** Ability to work unsupervised, make sound decisions, and handle unexpected situations during late hours. * **Communication \& Guest Service:** Friendly demeanor with strong conflict\-resolution skills when dealing with tired or demanding late\-night guests. Pay: Up to BD250\.000 per month Work Location: In person