Medical Records Assistant

• Filing, retrieving and maintaining of medical records of all patients • Receive the records from filing rack according to the request • Retrieval of records for continuing patient care, appointments, walk-in patients and for insurance/administrative purposes • Write tracer cards and save the request in HMS before retrieving records from the shelves • Trace wrongly filed records • Enter details of missing records in the Missing File Register • File returned records from departments after entering return entry in the HMS • Attend incoming calls with proper attitude and respond immediately • Maintain periodical checking of pending/unreturned medical records and report to the supervisor • Maintain the department and filing area neatly and report to infection control facilitator • Responsible for shifting/arrangement of files in the rack • Work evenings, weekends and holidays according to schedule • Adhere to organization regulations and policies related to infection control, patient safety, EHSMS, HAAD, JCI and ISO • Support Continuous Quality Improvement and participate in quality assurance activities • Participate in scheduled in-service training programs, in-house activities, conferences as requested • Exercise effective interpersonal skills with staff, associates and management • Maintain confidentiality as per agreement • Listen to others to promote effective communication • Develop thorough understanding of hospital policies and procedures and demonstrate respect for them • Carry out other duties as requested by Head of Department • Comply with all OSH and infection control policies, standards and procedures • Work in accordance with documented OSH procedures and instructions • Be familiar with emergency and evacuation procedures • Notify OSH hazards, incidents, near misses and assist with risk assessments and incident reports • Comply with waste management procedures and policies • Attend applicable OSH/Infection control training programs, mock drills and awareness programs • Use appropriate personal protective equipment and safety systems • Computer literacy • Excellent command of oral and written English • Knowledge of Arabic is desirable but not essential